Manager - Operational Excellence - Toronto, Canada - EY

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

As a member of the Coaching Operational Excellence team, you will have the opportunity to be part of the growth of EY's Coaching as a service offering for their clients.

You will bring your operations and engagement management expertise to deliver sustainable value to the organization.

Your key responsibilities

Your role as the Manager - Operational Excellence will focus on the delivery and sustainment of the EY Coaching operating model under the leadership of Strategy and Operations Leader.

In this role, you will have the responsibility of resource, technology and operations management to support the delivery of the coaching as a service to our internal and external clients.

Your core responsibilities will comprise of back-office operations and resource management, leveraging other support resources as required.

Management of ongoing back-office operations, which may include:

Financial management
Support sales and revenue reporting, analysis and forecasting
Extract insights and identify trends from data
Support the coaching practice operating budget
Manage the invoicing and payment processes for clients and coaches
Technology management for coaching delivery
Optimize the digital coaching platform for client delivery
Oversee onboarding to and ongoing support of clients and coaches on the digital coaching platform
Oversee the endtoend coaching workflow for all coaching engagements
Manage process to trouble shoot and resolve platform issues with EY teams and with the vendor
Oversee and manage the impact reporting metrics for coaching client
Resource management
Develop and execute contracts with coaches
Onboard coaches to the coach network
Support the maintenance of the coach network
Identify coaching resource requirements to deliver client engagements
Risk management
Maintain quality assurance protocols for coaching engagements
Ensure compliance with EY risk management policies and protocols including data management
Knowledge management
Act as the central point of contact for all coaching practice resources
Maintain the repository of coaching offering templates and support materials
Other
Provide leadership and direction to a small but growing offshore team
Support the production of quarterly networking meetings for the coach network
Support the lead with sales decks and GTM material

Skills and attributes for success

Processdriven, always looking for ways to improve efficiency and effectiveness
Strong organizational, and independent project management skills
Ability to manage multiple highpriority projects and navigate ambiguity in a deadlinedriven and matrixed environment
Enjoys navigating new digital platforms
Strong business acumen
Ability to work both independently and with the team, relying on strong influencing skills to achieve results
Excellent relationship building skills, adapting to all levels of internal and external stakeholders
Enthusiastic team player who thrives on new challenges and collaborating on new ideas
Experience working and collaborating with global teams

To qualify for the role you must have

Bachelor's degree in business administration or a related field
5+ years of experience in a role that requires managing multiple, simultaneous streams of activity
Strong program/project/campaign management and execution experience
Strong organizational and time management skills; demonstrated ability to manage multiple priorities, stakeholders and complex projects and initiatives at one time
Strong written and verbal communication skills

Ideally, you'll also have

Prior experience with operations management for a practice, department or function
Past experience working in a professional services organization is highly desirable
Project or Program Management training
This role involves interaction with internal and external clients and professionals nationally and globally. Professional competency in the English language is therefore a requirement of this role. Bilingualism in both French and English is considered an asset

What we offer

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business.

In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future.

Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation poli