College Service Representative - Kitchener, Canada - Conestoga College

Conestoga College

Verified Company

Kitchener, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition Details:

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Job Title:College Service Representative (2 Vacancies)**:

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Requisition #:24-0050**:

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Campus: Doon

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Department: Client Services & Student Fees

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Payband: E

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Starting Rate: $27.89

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Payband Range: $ $32.31

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Hours/Week: 24

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Posting Date: Tuesday, March 19, 2024
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Closing Date: Friday, March 29, 2024 at 11:59 PM EST
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Vacancy Type: Support Staff

Parttime Regular

Support Staff Regular Part-time New Position

(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)

The College Service Representative maintains a working knowledge of all campus resources and services to effectively refer to these services quickly and in real time.

They are also responsible for updating the College wide directory, providing up to date contact information, in collaboration with Human Resources, maintaining the highest confidentiality regarding college staffing and departmental changes.

They serve the College community adhering to all relevant College and Ministry procedures, including Freedom of Information and Protection of Privacy Act (FIPPA).

Responsibilities:

Assist clients and students in locating information on the college website and navigating the student portal such as: Ancillary services information, IT Information, and residence/housing information
Provide general information on various different college services and provide website and portal wayfinding to students/clients
Assist clients in navigating the international education services, guidelines, and admission cycles
Refer clients to the correct services through guided discussion and assessment
Support IT in resetting passwords for access to the student portal
Support and maintain the College wide directory, ensuring its accuracy by updating the public facing version through the administrative portal this includes liaising with department heads, IT Solutions, Design and Delivery, as well Human Resources
Performs other duties as assigned

Qualifications:

Twoyear Diploma in Communications, Marketing, Business, Office Administration or a related field is required
Ability to work well in a team environment, as well as independently
Intercultural communications Skills
Superior interpersonal and team skills and the ability to communicate professionally, tactfully, and diplomatically
Strong ability to build rapport with international students
Good organizational and time management skills
Demonstrated ability to work under pressure and in demanding situations
Ability to multitask
Excellent conflict management and problem solving skills

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