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Logistics Operations Manager - North York, Canada - Pantos Logistics Canada Inc.

Pantos Logistics Canada Inc.

Verified Company

North York, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us
Pantos Logistics Canada Inc.

provides top global logistics solutions to over +1,000 clients in services areas of Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing and Cargo Projects.

The company's expertise includes custom brokerage, storage, and in-bound/out-bound TRANSPORTATION via various modes of transport, including Sea Freight, Air Freight, Truck Freight, and Express.

***This role is responsible for daily operations management, transportation expense optimization, logistics customer service, and appointment management.

PRINCIPAL RESPONSIBILITIES

Carrier Performance Management:

Performance management ontime execution, traffic claims, capacity coverage, recovery options
Ensure carriers are adhering to customer requirements
Customer delivery escalations

Transportation Expense Optimization:

Manage mode/carrier tender criteria for load planners to optimize based on schedule, service and cost targets
Spot rate management

Logistics Customer Service:

Coordinate with load planners and appointment team to track delivery status
Analyze patterns of Logistics performance failures by region or customer and develop solutions to improve
Collaborate with SCM to manage key priorities through to final delivery execution
Manage home delivery/swap orders

Appointment Management:

Manage execution for appointments, ensuring SLAs are maintained
Develop relationships with key customers for improved support on appointment requests

Load planning Management:

Ensuring loads are built in timely manner in TMS
Optimizing load consolidation and managing load planning team

Return booking Management:

Managing return booking team, to ensure RA (return authorizations) are being created in timely manner

KNOWLEDGE, SKILLS, AND ABILITIES

University Degree in Business, Finance, or Supply Chain
5+ years of relevant experience
Excellent communication skills
Excellent organizational skills with high attention to detail
Ability to meet deadlines, prioritize and maintain flexibility in a fastpaced, changing environment
Finance/Accounting key principles
Proficient in using Microsoft Office suite (Excel proficient)
Supply Chain and/or Logistics certifications also an asset

Note:
This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Types:
Full-time, Permanent

Benefits: