Café Manager - Burlington, Canada - The Pearle Hotel and Spa, Autograph Collection
Description
Key Accountabilities:
- Communicate and be an example of Pearle Hospitality's core values by demonstrating genuine and thoughtful hospitality in the daytoday execution of duties.
- Act as a mentor to service staff: embody a great service culture and create a high level of service standards and excellence.
- Overall team organization and development: Working directly with the front of house teams (hostesses, servers, and support staff).
- Champion Pearle culture by ensuring high level of staff engagement and continual reinforcement of mission and core values.
- Assist in employee evaluations/performance reviews.
- Oversee and direct daytoday operations of dinein, takeout and hotel inroom dining.
- Management of shifts: daily decision making, scheduling, planning, while upholding standards, product quality and cleanliness.
- Review labour daily to ensure that all positions are staffed and make adjustment as needed.
- Assist in the overall inventory management.
- Investigate and resolve complaints concerning food quality and service.
- Operating POS System; End of night reporting; Guest check reporting.
- Proper opening and closing of restaurant, assure team is abiding by daily cleaning checklist
- Ensure consistency of service with clearly defined service standards and work continually at raising the bar to provide the very best guest experience.
- Fully understand and comply with all federal, provincial, and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
- Exhibit a positive optimism and upbeat personality toward guests, suppliers, vendors, and members of the FOH and BOH teams
- Always act with integrity and honesty, take responsibility for decisions and actions
- Demonstrate a commitment to further develop skills and knowledge and initiates action to accomplish goals.
What we would like you to bring to the position:
- 3+ years experience in a restaurant/cafe Manager role within a fast-paced restaurant/hotel setting
- Smart Serve Certification
- WHMIS Certification
Communication: Effective communication with team, other department heads and vendors
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Adaptability: Ability to remain poised and professional in a fast paced environment and positively interact with a variety of diverse guests and team members.
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Personable: Build strong relationships with guests, getting to know repeat guests and customizing their experience. Build strong working relationships with coworkers - both managers and direct reports.
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Organization: Strong organizational skills and demonstrated ability to multitask and prioritize tasks.
Why join the Pearle Hospitality team at The Pearle Hotel & Spa:
- Competitive wages
- Discounts at all Pearle Hospitality properties (restaurants, hotels and spas)
- Marriott discounts
- Training and Development to support personal & professional growth
- Career opportunities across all Pearle Hospitality properties
- A fun place to work with an amazing team & company culture
Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Benefits:
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
Schedule:
- Weekend availability
Experience:
- Restaurant/
Licence/Certification:
- Smart Serve (preferred)
Work Location:
In person
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