- Lead a team of I&R, CO, and Cable technicians (from an administrative work center and on the road)
- Monitor and improve the team members' work productivity and performance
- Ensure exemplary service and work quality for customers
- Ensure Health and Safety of team (process review, field observations, coaching and disciplinary measures, if required)
- Manage conformance and performance gaps and implement action and/or improvement plans
- Manage work attendance
- Manage spending and overtime
- Coach, support, advise and guide technicians in terms of their technical development and the tools available to them
- Ensure business objectives and the department's objectives are met (including the tools usage compliance)
- Communicate, influence and mobilize employees relative to the competencies and skills of the Bell leadership success profile Actively participate in decisions impacting the team's development
- Maintain a reliable inside and outside network
- Accept to be on call and work irregular hours during major service outages
- Aptitudes for managing, influencing and mobilizing a work team in terms of the objectives to attain and competencies and skills to acquire
- Facilitate effectively the communication of the company's decisions and business plans
- Computer skills (ex.:MS Office)
- Communication skills, both verbal and written
- A minimum of two years' experience managing a team
- Technical aptitudes
Manager, Field Operations - Thunder Bay, Canada - Bell
Description
Req Id:
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
Bell's Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell's network for our residential and business customers.
Summary
Bell Field Operations team is responsible for delivering services to residential and business customers in order to perform at the level of the installation and repair for different products and services such as PBX/IP telephony systems, data and the maintenance of our outside plant. Upon the team mandate, the manager has to supervise the installation and repair activities of products and services, in close cooperation with many different team members to ensure both internal and external customer satisfaction.
Key Responsibilities
Critical Qualifications
Preferred Qualifications
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Thunder Bay
Work Arrangement: Hybrid
Application Deadline: 04/03/2024
For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at
Created: Canada, ON, Thunder Bay
Bell, one of Canada's Top 100 Employers.