Customer Service Manager - Winnipeg, Manitoba
13 hours ago
Job description
Company Description
Mobile Tech Lab is a locally owned leader and one of the fastest growing tech sales and service provider in Manitoba, with two locations and plans for expansion. We are committed to "creating customers for life" by offering comprehensive solutions for the entire tech lifecycle, including buying, selling, activating, insuring, trading in, and repairing devices. Our professionally trained and certified technicians provide same-day repairs for most devices using genuine parts, and we back our work with a one year guarantee. We perform iPhone repairs with Apple diagnostic software, tools, and processes to ensure safety and reliability. At Mobile Tech Lab, we are passionate about delivering exceptional service 7 days a week.
Role Description
This full-time, on-site role based in Winnipeg combines sales and customer service responsibilities. As a Customer Service Manager, you will assist customers with inquiries, troubleshoot concerns, and provide exceptional service both in-store, over the phone, and through digital communication. You will play a key role in promoting and selling our range of electronic devices—including phones, tablets, and gaming consoles—while supporting the service side of the business. Your focus will be on delivering a positive customer experience, maintaining professional communication, and collaborating with the team to meet customer needs and company goals
Qualifications
- Experience ensuring Customer Satisfaction and fostering positive relationships
- Ability to effectively promote and sell products and services to customers
- Excellent Phone Etiquette and communication abilities
- Ability to work collaboratively in an on-site environment
- Problem-solving skills and attention to detail
- Prior experience in technology repair or retail is an asset
- High school diploma or equivalent; additional education or training is a plus
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