Call Center Junior Operator - Toronto, Canada - Johnson Controls

Johnson Controls
Johnson Controls
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward.

We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed.

We are committed to make a difference.

We are actively recruiting for a full-time permanent Monitoring Center Agent.

The Monitoring Center Agent will be responsible for handling all incoming alarm signal activities and taking appropriate action per instruction.

Including video surveillance and monitoring of security equipment on-site at facilities.

The associate will also make outbound calls in order to dispatch Police/Fire Departments regarding alarm activities while following standard operating procedures.

This role requires heavy phone work as well as taking verbal instructions, typing, reading, speaking, and writing.


Advantages of this working with us:

  • Competitive Starting Pay
  • Global Advancement Opportunities
  • Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Defined Contribution Pension Plan
  • Life Insurance
  • Short-Term and Long-Term Disability
  • Competitive Retirement Saving Plans
  • Employee Assistance Program

How you will do it

  • Monitor system for alarm signals and respond to alarms using the information provided in instruction screens
  • Monitor alarm and remote access systems, telephones, CCTV camera systems
  • Place vital outgoing calls to verify an alarm, dispatch the appropriate authorities and advise responsible parties
  • Accurately detail all alarm handling procedures within the alarm screens
  • Must be able to enforce to standard operating procedures and special instructions
  • Receive and process incoming calls from customers regarding security systems/irregular activity/alarms
  • Respond to incoming emergency calls for elevators, crisis lines and incident management lines
  • Document incident reports according to customer and department requirements
  • Interact with external and internal customers and other agents
  • Contribute to the development and growth of a service culture
  • Strive to improve something in area of responsibility every day
  • Support and participate in continuous improvement processes

What we look for

Required

  • Must be ready to work either days, evenings or nights. Permanent shifts are offered in order of seniority. Most rotations require working one weekend out of two.
  • High School Diploma or GED required.
  • Call center experience preferred. Security experience is also preferred.
  • Intermediate computer knowledge, a ble to type a minimum of 25 words per minute.

Preferred

  • Professional communication skills, both written and verbal.
  • Microsoft Windows knowledge.
  • Able to multitask in a fastpaced work environment.
  • Comfortable handling potential emergency situations.
  • Strong organizational skills, ability to multitask, and detail orientation.

4-to-6-week training provided by the company during a day schedule
LI-Onsite #JCI
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