Manager, IT Incident Management - Toronto, Canada - Intact Financial Corporation

Our employees are the core of what we do best: helping people, businesses, and society thrive in good times and be resilient in challenging times. When you become part of our team, you're breathing life into this mission alongside a dedicated community of professionals.

Feel empowered to learn and evolve while being appreciated for your unique self– here, diversity is a key asset. You can count on our commitment to assist you in achieving your objectives with the necessary tools, opportunities, and flexibility. It's a commitment we make to our employees.

Our hybrid work model offers a blend of working remotely and enjoying meaningful face-to-face interactions.

Discover how you can contribute to shaping the future, succeeding as a team, and evolving with us

About the Role:

The position of IT Incident Management Manager involves overseeing the IT security infrastructure, supervising incident response, and conducting security investigations. The individual acts as a technical leader and strategist while also being capable of hands-on involvement.

The Incident Management Manager reports to the Director of Cyber Defense and supervises a technical team of experts and consultants spread across various locations and time zones.

Key Responsibilities:

• Provide 24/7 security monitoring support for all IT operations and infrastructure
• Collaborate with internal teams to interpret, understand, and communicate actual business risks in relation to technology risks
• Implement new technologies by engaging in the evaluation of tools, software, and technology practices, and help establish controls to mitigate business risks
• Manage the response to cybersecurity incidents and ensure the availability of a well-defined, documented, and tested action plan in case of a security incident
• Maintain and update all security tools, technologies, and processes
• Deliver timely and effective communications to key internal stakeholders

Qualifications:

• General to advanced knowledge in various areas: computer networks, operational security platforms, information security principles, SOC, IAM, MFA, SIEM, ITSM, DLP, IPS, application development, technical writing, information risk, and international environments
• Bachelor's degree in Computer Technology, Information Security, (an asset)
• Minimum of 3 years' experience in team management
• Minimum of ten (10) years of relevant professional experience in information technology
• Minimum of three (3) years of experience in information security
• Knowledge of information security standards, regulations, and legislation (NIST, COBIT5, ISO 27001), (an asset)
• Recognized certification in information security (CISSP, CISM, or other), (an asset)
• Analytical mindset, practical approach to IT security issues and challenges
• Strong leadership skills to foster collaboration within the team
• Ability to handle stressful situations with composure
• Positive attitude, proactive nature with strong analytical and interpersonal skills for leading work groups, negotiation, and building agreement
• Mentorship and coaching abilities to develop the team within the organization
• Strong analytical, problem-solving, and troubleshooting aptitudes
• Capability to articulate and present material effectively to convey complex concepts and obtain agreement
• Proficiency in operating in a dynamic environment with multiple objectives
• Highly motivated and self-driven, with keen attention to detail
• Capacity to prioritize and carry out tasks in high-pressure environments
• Ability to handle diplomatic and efficient interactions at all levels of the organization
• Willingness to challenge the existing state of affairs
• Customer-centric approach
• Excellent written and verbal communication skills
• For candidates in Quebec, bilingualism is required due to the need for regular interaction with English-speaking colleagues throughout the country
• No Canadian work experience is necessary, but eligibility to work in Canada is required

What We Offer:

Working with us means you will have the opportunity to excel and be your best every day. As a permanent member of our team, you can anticipate:

• A financial rewards program that acknowledges your achievements
• A leading Employee Share Purchase Plan in the industry; we match 50% of net shares purchased
• A comprehensive flexible pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Option to purchase up to 5 additional days off per year
• An annual wellness account that encourages an active and healthy lifestyle
• Access to tools and resources supporting physical and mental well-being, embracing change, and connecting with colleagues
• A vibrant workplace learning environment complete with learning paths, interactive online content, and inspiring programs
• Inclusive employee-led networks for education, inspiration, amplifying voices, fostering relationships, and providing development opportunities
• Motivating leaders and colleagues who will elevate you and aid in your growth
• A Community Impact program, because your interests contribute to what sets you apart. Your contribution to the community should be as unique as you are.

We are committed to equal opportunities:

At Intact, we cherish diversity and strive to create an inclusive, accessible workplace where every individual feels valued, respected, and heard

If you require specific accommodations to facilitate the recruitment process, please inform us when we contact you about a job opportunity. We will collaborate with you to meet your requirements.

, including background checks, internal candidates, and eligibility to work in Canada