Contentious Team Leader, Accident Benefits - Waterloo, Canada - Definity Careers

Description

What can you expect in this role?

• Reporting to the Accident Benefits Manager, you have a fraud focus and will be accountable for the leadership and technical direction of your team relative to efficient handling of all aspects of claims in accordance with the Insurance Act and the Statutory Accident Benefits Schedule.
• You will provide direction on completing detailed investigations of claims where fraud indicators are detected
• You will collaborate with our National SIU Investigations Team to develop investigation strategies
• Provide guidance, on-the-job training, technical instructions and direct leadership to your team relative to performance, productivity, personal conduct and adherence to processes and Corporate policies and procedures.
• Complete audits by reviewing and monitoring claims files and providing effective feedback.
• Foster team development by identifying training opportunities and keeping yourself and team informed of changes to policies and procedures.
• You will provide coaching, mentoring and performance feedback to your team
• Manage expenses and annual operating budget for the team.
• Conduct interviews for vacancies within your team or the line and making recommendations for new hires.
• Other duties as assigned

What do you bring to the role?

• University degree in any discipline or a college diploma in a related field or the CIP designation.
• Minimum of 5 years' experience in Accident Benefits with a fraud/SIU focus and/or previous leadership experience.
• Computer proficient in MS Word and Excel
• Professional, friendly and courteous in all interactions, whether with customers or co-workers.
• Perform well in a busy operation and remain calm under pressure.
• Team player adaptable to a changing environment.
• Strong written and verbal communication skills.
• Demonstrated organizational, negotiation, analytical and interpersonal skills are essential.

Salary range is $66,300 - $122,100