Level 2 Help Desk Support Technician - Southport, Canada - Kelowna Flightcraft

Kelowna Flightcraft

Verified Company

Southport, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We're all about the craft.
KF Aerospace is proud to deliver innovative aircraft services for corporate, commercial and military customers worldwide.

Launched in 1970 out of British Columbia's beautiful city of Kelowna, KF has grown to specialize in a wide range of aviation services including maintenance and modifications, cargo operations, military pilot training and aircraft leasing.

With facilities across Canada, KF is home to a 1,000 strong, highly skilled workforce. Our passion for our craft fuels every project we touch.

JOB OVERVIEW

The Level 2 Help Desk Support Technician reports to the IT Manager and works as part of KF Aerospace Help Desk Team that provides Tier 1 and 2 support to end users in the CFTS Program for all workstations, laptops, phones, mobile devices and network infrastructure related issues.

DUTIES AND RESPONSIBILITIES

Troubleshoot a variety of devices including desktops, laptops, VoIP phones, smart phones, mobile devices, and other peripherals
Provide Tier 1 and 2 support for all onsite network and server/storage infrastructure related issues
Resolve, prioritize and escalate issues as necessary
Help administer and maintain helpdesk software; workflows, SLA's, asset management, etc.
Manage computer images and imaging software
Be present in the Help Desk and available to end users requiring technical assistance
Create and maintain clear technical documentation
Lead and coordinate Help Desk and Networking related Projects
Create, maintain and update assets inventory
Perform after hours work on emergency and scheduled basis; participate in rotation oncall
Other duties as required

REQUIREMENTS

Post-Secondary Education in a related field (i.e. networking, computer science, security, etc.), or High School Diploma with equivalent work experience
Minimum 5 years of experience in Corporate IT or Help Desk is required
ITIL Foundations certified
MCP/MCSA, A+ or Network+ certification is considered an asset
Proof of double vaccination against Covid19 required
Experience with configuring and troubleshooting legacy and newer workstations and laptops hardware (Motherboards, Hard Drives, Ram, Video Cards, etc.)
Experience with troubleshooting and supporting Apple and Android mobile devices and using MDM (specifically Intune)
Experience with installing, configuring and troubleshooting Networking equipment (Cabling, Switches, Routers, Wi-Fi and Wireless Networking equipment)
Experience with administering and repairing printer equipment; MFP, standalone printers, wide format printers
Experience with creating and supporting reporting using Excel, PowerBI, SSRS, etc
Experience with administering and maintaining helpdesk software
Must possess exceptional customer service orientation
Must possess and demonstrate excellent verbal and written communication skills
Excellent problemsolving skills; ability to visualize a problem or situation and think abstractly to solve it
Ability to lift/move equipment up to 50 lbs. on occasion
Obtain DND related security clearance (secret level)
Occasional travel may be required