Group Manager, Fraud Operations - Markham, Canada - TD Bank

TD Bank
TD Bank
Verified Company
Markham, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

Group Manager, Fraud Operations:


BR

Job Category - Primary

  • Anti-Money Laundering / Compliance & Regulatory Relations

Work Location

  • 3500 Steeles Avenue East Building 1

Employment Type

  • Regular

City

  • Markham

Time Type

  • Full Time

Province/State

  • Ontario

Hours

  • 37.5

Workplace Model

  • Hybrid

Pay Details

Department Overview


The Enterprise Protect is an enterprise-level body that strives to protect TD Bank Group customers, shareholders and employees from financial crimes and fraud.

Aligned with TD strategy and risk appetite, Enterprise Protect develops and evolves enterprise policies, advanced analytics capabilities and operational processes to improve governance, oversight, and collaboration between fraud management and other control functions within the Bank.


Job Details

Capacity Management

  • Accountable for creating, running and ensuring accuracy/quality of reports for daily, weekly and monthly meetings with operation teams
  • Ability to use reports and tools to come up with insights and potential solutions to issues
  • Supports decisionmaking at the management/executive level through strong written and verbal communications
  • Produce timely diagnostics to identify operational gaps and issues
  • Think forward and provide early recommendation

Partner Support

  • Act as SME to provide project team support to deliver on operational impacts and requirements
  • Support the continuous improvement agenda for our operational partners
  • Maintain strong relationships with internal stakeholders such as Fraud Operations, Internal Business Partners, Vendor Managers etc.

Job Requirements

  • Undergraduate degree, preferably from a STEM program
  • 3+ years experience in industry Have working technical background in using analytical software tools such as Python, SQL, Tableau and Excel for data analysis, automation, scrapping, visualization and reporting
  • Have working experience in working with machine learning
  • Ability to quickly and independently structure and deliver on new problems not previously tackled
  • Demonstrated analytical, modeling and problem solving skills
  • Ability to communicate strategy analysis to both technical and nontechnical team members, either verbally or via documentation
  • Ability to take initiative and work independently under tight timelines
  • Ability to work collaboratively and build relationships
  • Ability to effectively manage multiple projects and priorities simultaneously
  • Motivated to constantly strive to find innovative ways to enhance capabilities
  • Strong interpersonal and leadership skills and comfort in interacting with the team and all levels of management
  • Experience in fraud management is an asset
  • Experience in Capacity Management is an asset
  • Knowledge of fraud detection platforms: TSYS (Cardguard, ADSI, ADSII, Determinator), Cardinal

Company Overview

Our Values

At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

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Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are.

At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional.

In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth.

Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.

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Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals.

Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

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How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity.

Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team.

Our teams work in one of three
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