Service Manager - Toronto, Canada - Kasa Moto

Kasa Moto

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Kasa Moto is a two-story contemporary Japanese restaurant and lounge that opened in the heart of Yorkville in the Spring of 2015. With a sprawling rooftop terrace, elevated design, and lush indoor topiary, Kasa Moto guests will enjoy a versatile dining experience that evolves from day to night.

Our Mission is simple. We are in the experience business.

Our people first culture will inspire and empower our team to deliver moments that matter in an environment hyper focussed on the guest experience.

Together we will maintain a best-in-class hospitality experience at Kasa Moto.

What you will find at Kasa Moto is passion without pretense; a unique group that loves coming to work every day, shouts good morning, rolls up their sleeves and works together to create innovative techniques to redefine hospitality.

A multifaceted role, the
Service Manager works in conjunction with the General Manager to oversee the daily operations of the restaurant.

Focusing on staff training, generation of top line revenue and management of labour and cost of goods, the Restaurant Supervisor will be involved in all aspects of the restaurant.

What You'll Do

Create an environment that is warm, welcoming, and filled with positivity for guests and employees
Prepares and implements standard operating procedures, coordinates restaurant operations during each shift, determines and implements operating improvements
Manages all aspects of staff performance in accordance with established service standards, ensure staff knows and adheres to established steps of service and service standards
Monitors adherence to health, safety, and hygiene standards within location, ensure compliance with restaurant security procedures, inclusive of alcohol regulations, ensure a safe working environment by facilitating safe work behaviors of the team and guests, maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
Monitor staff schedules and ensure that budgeted labour costs are met
Submission of Weekly and Monthly packages; oversight of weekly and monthly invoice scans, credit card uploads
Maintaining accountabilities for all internal controls around invoices, cash and other payments handling and procedures
Interacts with guests, to ensure all inquiries, guest recovery and complaints are handled promptly
Review GOD doc and monitor restaurant sales and revenue
Implementation and execution on marketing and promotional activities
Appropriately adapts to seasonal changes, creates, and manages relevant initiative
Ensure repairs, maintenance and preventative maintenance plan for the building, facility, and grounds as per the Purchasing Manager
Recruit, interview, and hire team members; conduct performance appraisals, take disciplinary action, motivate and train
Assesses staffing requirements on a continuous basis to identify current needs
Complete weekly payroll reports
Review weekly reservations and events
Host and lead weekly manager meetings

What You'll Need

Strong knowledge in Cost Accounting, Developing Budgets, Financial Planning and Strategy Demonstrated experience with decision making, process improvement, strategic planning, customer focus, management proficiency, managing profitability, quality control
Management experience in an upscale fine dining establishment, including Profit & Loss responsibility
Basic business math and accounting skills
Good oral/written communication skills
Thrive in a collaborative environment
A proactive team player that embodies our spirit of entrepreneurship and mutual respect
Strong interpersonal and problemsolving abilities
Ability to work well under pressure in a fastpaced environment
Bachelor's Degree / Higher Education Qualification. Degree/ Diploma in Hospitality or equivalent considered an asset

Why Join Us?