No more applications are being accepted for this job
- Build a Sales Obsessed Culture by providing an exceptional in store customer experience
- Responsible to drive outside sales through commercial accounts, new businesses prospecting and exceptional management of customer relationship with CTR dealer partners
- Delegates and follows up on execution of PS visual compliance standards, store maintenance, pricing standards, planogram and merchandising directives
- Responsible for managing / minimizing store shrink through team awareness, enforcement of audit compliance and standards and rigid inventory control
- Ensures accurate execution and completes daily review of shipping /receiving/ returns processing and documentation according to company policies
- Follows and ensures compliance of all Cash and Audit, and OH&S policies and procedures
- Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions
- Responsible for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles
- Manages regular reconciliations and collections of accounts payable balances for all customer business accounts
- Coaches and develops store and management team
- Sets and follows up on individual and store sales goals
- Creates development plans and conducts annual appraisals for store team; support and coach to improve any performance gaps, and conducts ongoing coaching to improve team
- Leads effective huddles / meetings / coaching sessions, keeping team well informed of pertinent information
- Completes and holds team accountable to complete required training within required timeframes
- Ensures execution of the Customer Experience, and provides resolution for all customer concerns
- Develops and leads recruiting and hiring strategy for store, maintains a complete team, adhering to IBO standards
- Provides mentorship to teams and influences continuous growth
- Continually motivates team and performance through recognition programs, in store contests, customer compliments, etc.
- Maintain PS performance expectations (feedback/coaching); this includes progressive discipline where necessary
- Business Savvy – you have a customer focused mindset and can plan, execute, and drive sales
- Leaders – you lead by example and have a passion for coaching, developing, and inspiring your team
- Culture and brand ambassadors – you love the work and take pride in our brand
- 3-5 years retail experience managing a multi-channel business required
- Managing and growing B2B business sales
- Demonstrated interest in the automotive parts aftermarket industry
- Fundamental computer skills an asset
- Strong knowledge of automotive parts aftermarket industry
- A good base of knowledge of automotive operating systems including point of sale
- Assets:
- Possession of a valid driver's license is an asset
- Automotive Training or Certification is an asset
Partsource -Assistant Store Manager- Gardiner's Road - Kingston, Canada - PartSource
Description
Customer Service:
Operations:
Training:
Leadership:
Able to work retail hours including scheduled evenings, weekends and holidays
We are looking for individuals who are:
If you're a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be
What you bring