Duty Manager - Vancouver, Canada - BC Pavco

BC Pavco

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At BC Place, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture.

As Western Canada's leading venue for live events, we host a year-round schedule of sporting events, concerts, consumer shows and more each year while also supporting the community through an array of ongoing partnerships and initiatives.

We are looking for a dedicated and team-oriented full-time Duty Manager who thrives in a fast-paced, high-energy environment and who is committed to providing exceptional customer service to our clients and guests.

The Duty Manager is responsible for ensuring the overall event management plan is executed exceptionally; sometimes as the only point of contact at the stadium.

The Duty Manager will work with department heads to make real-time decisions, where required.

The Duty Manager plays a key role in ensuring exceptional guest experience is provided to all clients, show managers, suppliers, and guests during events as well as during move-ins and move-outs.

WHAT YOU WILL DO

Provide exceptional customer service to clients, show managers, suppliers, guests and staff;
Act as the management representative to clients, show managers, suppliers, and guests during scheduled movein/out and event shifts;
Supervise and brief technical and event staff during movein/out and event shifts;
Prepare and complete all event related paperwork;
Provide supervisory support to event staff;
Ensure onsite safe work practices for BCP staff, show management, exhibitors and contractors;
Participate in the training and management of event staff;
Participate in the recruitment of event staff, when required;
Participate in department strategic planning,
Attendance at safety training and educational courses;
Work with Event Managers and our clients to ensure delivery of service excellence is consistent and timely;
Act as an Event Manager as required;
Assist and support the broader BC Place Event Services Team;
Other related duties as required.

WHAT YOU WILL BRING

Relevant postsecondary degree or diploma;
3 to 5 years of experience in a supervisory role, in event operations;
Knowledge of WCB regulations;
Knowledge of event technical services, food & beverage, ticketing, etc,;
High level of analytical and interpersonal skills, including strong written and verbal communication;
Demonstrated ability to work independently and proactively in a timesensitive environment;
Proven ability to work with a diverse team;
Proven ability to work well under pressure;
Experience in a unionized environment an asset;
Valid BC Driver's License;
Driven by service excellence.

The salary range for this position is $65,032 - $81,290.

Salary discussion and overall compensation package will be presented during initial phone interviews.

HOW TO APPLY:

Interested applicants who meet the qualifications and requirements should submit their cover letter and resume via our internal careers page in Dayforce by December 5, 2023.

Please note that we can only consider applicants who are eligible to work in Canada.