Bilingual Associate Learning Consultant - Dartmouth, Canada - ADP

ADP

Verified Company

Dartmouth, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Learning Consultant is responsible for delivering instructor-led (onsite and virtual) training on the technical features and functional aspects of all solutions to enable the effective use of systems, tools, and processes by learners, provide associates the ability to do their jobs, and to ensure clients are prepared for their initial and on-going utilization of the multiple-product offerings, features, and support services.

The Learning Consultant may also conduct new hire orientation/organizational overview sessions and participate on rotational training assignments as required.

The Learning Consultant will also provide input to the instructional design team for enhancements and updates to existing training curriculum and may participate in the instructional development process by testing/editing materials and by providing feedback regarding class flow, hands-on exercises, and knowledge checks.

In addition, the Learning Consultant will also be asked to provide consultative input to using a big picture view of client and associate needs/gaps in relation to task focus and completion.

The Learning Consultant will also be responsible for conducting field observations and participating in field activities such as: side-by-side calls and roundtables to drive associate engagement and ensure content remains relevant, updated, and effective.

Delivery:
Deliver functional, technical, and/or soft skills training to associates and clients.

This may include new hire orientation and/or any rotational associate training, and all product curricula, enhancement product curricula, and associated process and soft skill training as a result of a new system release, a new job tool or process, as well as role specific process changes.

Respond to participant questions and elaborate on training content using knowledge of products, business processes, and roles and responsibilities.

Bilingualism is a requirement

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.