Associate Account Manager - Mississauga
4 hours ago
Job description
Job Description:
Job Overview
The Associate Account Manager is a highly visible position who works closely with Account Managers, Fleet Consulting Executives, and key operational areas.
The Associate Account Manager role builds the skills needed for an Account Manager
Responsibilities include:
Provide administrative and analytical support within a team's account portfolio for Core and Fleet Administration Account Managers
Support Account Managers and their clients to ensure continued service.
Handle transactions, do research, respond to inquiries, finish projects, and create reports.
Key Responsibilities - Essential Functions
Conduct research, collect data, update status events, and prepare appropriate reporting based upon specific client parameters.
Respond to clients, dealers, drivers, internal customers, and vendor phone/email inquiries within established service level standards.
Assist in managing open Salesforce requests to ensure cases and associated tasks remain current and do not go overdue.
Escalate issues that impact service delivery.
Audits and Reporting of Data Integrity
Data and Exception Management
Clearly communicate recommendations to customers and across the organization
Understand customers' fleet policies, anticipate needs, participate in executing on goals.
Meet or exceed all departmental-driven phone and Salesforce KPIs
Assist in creating SOPs and FAQ documentation.
Other duties as assigned.
LEADERSHIP RESPONSIBILITIES
No direct management responsibilities
COMPETENCIES - SKILLS
Thorough knowledge of clients and service offerings
Able to proactively identify and understand internal and external client needs.
Effective at influencing across the organization through knowledge and expertise.
Dedicated to the achievements of colleagues and the organization.
Demonstrate integrity, enthusiasm, and a willingness to be involved and make a difference.
Strong written and oral skills to collaborate effectively with clients and internal/external organizations.
Initiative-taker, ability to work independently and manage priorities effectively.
Problem solver
Strong organizational skills and attention to detail
Bilingual French speaking preferred
Able to manage multiple tasks and consistently communicate results.
Effective in keeping deadlines, following up on tasks, and maintaining commitments
EDUCATION AND EXPERIENCE
High School Diploma required, bachelor's degree preferred
One to two years of relevant experience
Intermediate to Advanced Proficiency in Microsoft Excel
Outstanding verbal and written communications skills
JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT
Work Environment:
This hybrid position is in the Mississauga office and operates in a professional environment
Position Type/Standard Schedule:
This is a Full Time position, Monday thru
Friday Travel:
No travel required
Physical Demands:
The level and duration of physical exertion generally required to perform critical tasks in support of critical job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling.
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Our Benefits
We're proud to offer a competitive salary, extended health, dental and vison care, virtual heath, paid time off, & paid holidays, retirement with company match, exclusive discount programs, wellness programs, and more.
Pay Range:
$56,700-$79,400
The base salary range for this position is listed above.
This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance.
Compensation ranges are based on several factors including geographic location.Final offer amounts are determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location.
Actual pay offered will be determined on a case-by-case basis.EEO StatementWheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law.
Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Wheels applies AI-based analysis to application materials to help assess fitness for hire for the specific job being applied for and to recommend job postings that align with the candidate's skills, by comparing the candidate's skills to the characteristics and qualifications listed in job postings and/or criteria established by Wheels' hiring team.
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