- Owns and drives CXO team strategic planning, review and prioritization process
- Co-creates internal collaboration roadmap and identify initiatives by partnering with BU, Operations, and Tech in annual planning and periodic reviews
- Reviews and tracks overall CXO portfolio, incl. strategic initiatives, on-going projects and incubation of improvement / innovation opportunities
- Conducts ad-hoc purpose-driven strategic and business analysis
- Leverages executional team resources to enable strategy delivery, incl. providing support for projects and agile squads
- Devises regular performance tracking and measurement mechanism and tools
- Owns design and reporting of strategic initiative dashboard
- Conducts purpose-driven analytics and provide data-based insights for decision making
- Drives CXO team related communications and events
- Manages the contact point for Corporate Communications
- Problem Solving & Insights Big picture thinking. Excellent strategic thinking and framing capabilities Strong judgment for value and prioritization Capability to go beyond the obvious and identify critical insights, based on qualitative and quantitative analysis Capability to design appropriate analytical approaches, drive through analysis and distill evidence-based insights to make business recommendations
- Practicality & Effectiveness Bias for action. Capability to apply 80/20 to make sensible decisions and stay on course when facing obstacles Capability to collaborate with internal and external counterparts to identify discrepancies and find actionable solutions Business and organizational acumen to apply a feasibility filter on strategic recommendations and executional tasks
- Communication & Presence Succinct and convincing communication styles, in verbal and written formats Professional and mature presence. Credibility in formal and casual discussions
- Team Capability in day-to-day team leadership and guidance Willingness and capability to coach and develop people Collaboration skills to build meaningful connections with counterparts within and beyond CXO team
- University degree. Experience in consulting firms or other relevant corporate leadership roles preferred
- Over 10 years of experience, which includes previous management experience, or an equivalent combination of education and experience
- Experience in strategic planning, management and enablement is strongly preferred
- Experience in leading qualitative and quantitative analysis
- Strong communication skills – verbal, written – executive presence
- Build and leverage relationships with senior levels of the organization
- Experience leading teams and developing talent is a plus
- We're honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work Canada
- We're proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work Canada
- Sun Life ranked one of the 2023 Global 100 Most Sustainable Corporations in the World on the Corporate Knights' 2023
- A caring, supportive, and inclusive culture
- Time off giving you the flexibility to focus on the moments that matter. 20 days vacation per year
- Unique sabbatical program and care Days available for self care and care of others
- Flexible Benefits from the day you join to meet the needs of you and your family.
- Wellness programs that support the three pillars of your health – mental, physical, and financial
AVP, Strategy and Business Insights, Client Experience Office - Toronto, Canada - Sun Life
Description
Job Description
:Business Overview
Client Experience Office (CXO) aims to provide a holistic "One Sun Life" experience to Clients as we help them achieve lifetime financial security and live healthier lives. We design and execute clear, compelling, caring journeys to help Clients navigate some of the most important moments of their lives.
Through personalized, proactive and relevant content, we act on a deep understanding of Client needs on a multitude of communication channels—so we can be there for Clients when and where they need us.
To understand our Clients, we actively listen and learn by employing experts in Client experience, engagement, marketing, strategy, and digital, data and analytics.
Role Summary
Reporting to the VP, Client Experience Office (CXO) Strategy, Portfolio Enablement and Transformation, the candidate will be responsible for facilitating the CXO team strategic planning and prioritization, maintaining a strategic perspective of the overall CXO portfolio and execution roadmap (incl. strategic initiatives, on-going projects and incubation of Next Best Idea), devising regular performance tracking and measurement mechanism and tools, conducting ad-hoc purpose-driven strategic and business analysis, and leveraging executional team resources to enable strategy delivery.
The candidate will also identify internal cross-team collaboration initiatives by partnering with BU, Operations, and Tech in annual planning and periodic reviews.
What will you do?
CXO Strategy and Portfolio Management
CXO Business Insights & Reporting
Communications
Specialized Knowledge/Skills
What will you need to succeed?
Reasons why should you join us under the sun?