Supervisor, Training - Winnipeg - Johnston Group Inc.

    Johnston Group Inc.
    Johnston Group Inc. Winnipeg

    2 weeks ago

    Description

    Supervisor, Training & Quality Assurance


    Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada's #1 employee benefits plan for small businesses. JG is a platinum member of Canada's Best Managed Companies and was named one of Manitoba'sTop Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

    Are you passionate about developing people, ensuring quality and being part of a dynamic and collaborative environment where you play a crucial role in shaping a team's success? As the Supervisor, Training and Quality Assurance, you will play a key role in shaping the success of our Maximum Benefit Administration teams. These teams include New Business, Plan Member Enrolment, Account Representative, and Admin Support.

    You will be responsible for leading a team of Trainers and Quality Analysts, managing performance, and ensuring that training programs meet service and quality standards, setting our team up to succeed. You will provide coaching and mentorship, oversee workloads, support training and quality review activities and help drive process improvements that support both departmental goals and broader organizational initiatives.

    In addition, the role will also contribute to the development and upkeep of training materials, provide day-to-day guidance to the team, and support complex inquiries and escalations.

    Hybrid working model based out of our Winnipeg, MB office, with three daysin-office per week.

    Duties and Responsibilities


    Leadership & Team Management

    • Supervise and mentor a team of training and quality assurance professionals.
    • Provide coaching, performance feedback, and career development support.
    • Manage workload distribution and ensure timely completion of deliverables.

    Training Development

    • Design, implement, and evaluate training programs for new hires and ongoing staff development.
    • Incorporate adult learning principles and best practices into all training initiatives.
    • Collaborate with subject matter experts to ensure content accuracy and relevance.

    Quality Assurance

    • Develop and maintain quality assurance standards and processes.
    • Monitor performance metrics and conduct audits to ensure alignment with company standards.
    • Identify gaps and recommendations to improve service quality.
    • Partner with operational leaders to align training and QA strategies with business objectives.
    • Collaborate and share insights and recommendations with the leadership team based on QA findings and training outcomes.
    • Stay current with industry trends and best practices in adult learning and quality assurance.
    • Promote innovation in training delivery methods, including digital learning and blended learning strategies.

    Qualifications

    • Minimum 3 years of supervisory experience, preferably in training, quality assurance, or operations within the Group Insurance industry, with a track record of supporting team performance and handling day-to-day supervisory responsibilities.
    • Strong background in adult learning principles, instructional design, or education.
    • Certification in adult learning, training, or education (e.g. Train the Trainer certificate, certificate in adult learning) is an asset but not required.
    • Strong interpersonal and written communication skills, with the ability to work effectively with team members, leaders, and our business partners.
    • Knowledge of group insurance benefits is an asset but is not required.
    • Strong problem-solving and conflict-resolution abilities, especially when dealing with escalations or complex issues.
    • Demonstrated coaching and mentoring skills, with the ability to guide staff through learning, development, and process changes.
    • Flexible and adaptable, able to adjust to new situations and support teams through ongoing change.
    • Strong time management and organizational skills, with the ability to balance multiple priorities and shifting workloads.
    • Demonstrated ability to work independently and foster collaboration within a team environment.
    • Detail-oriented with well-developed analytical skills that support quality reviews and process improvement work.
    • Proficient in Microsoft Office programs, especially Excel, Word, and Outlook.
    • Excellent written and verbal communication skills in French are considered an asset

    The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

    JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at or by phone at


    #J-18808-Ljbffr
  • Work in company

    Supervisor in Training

    Only for registered members

    The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. · High School or equivalent combination of training and experience. · A minimum of two consecutive years of permanent employme ...

    Winnipeg, Manitoba

    1 month ago

  • Work in company

    Supervisor in Training

    Only for registered members

    The Supervisor-In-Training (Instructor) is responsible for preparation and coordination of training programs. · ...

    Winnipeg, MB

    1 month ago

  • Work in company

    Supervisor, Training

    Only for registered members

    Johnston Group · provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada's #1 employee benefits plan for small businesses. JG is a platinum membe ...

    Winnipeg, Manitoba $84,999 - $109,999 (CAD) per year

    2 days ago

  • Work in company

    Supervisor in Training

    Only for registered members

    + Develop and deliver other training and orientation programs · + Train Bus Operators for specialized services · + Provide advice and guidance to Bus Operators on Transit policies and procedures+ Deliver the 31-Day Bus Operator Training Program,+ Perform other duties as assigned. ...

    Winnipeg $64,269 - $86,250 (CAD)

    1 month ago

  • Work in company

    Supervisor, Training

    Only for registered members

    Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada's #1 employee benefits plan for small businesses. JG is a platinum member ...

    Winnipeg $70,000 - $100,000 (CAD) per year

    2 days ago

  • Work in company

    Inventory Clerk

    Only for registered members

    +We are looking for someone seeking exciting new opportunities as Inventory Clerk for our thriving team in Winnipeg, MB. · +Experience in wholesale distribution and/or automotive industry is an asset. · Ability to adapt in a constantly changing environment. · ...

    Winnipeg, Manitoba

    1 month ago

  • Work in company

    Operations Supervisor

    Only for registered members

    Ce poste consiste en une position d'interview plus CEV. Le titulaire sera responsable de gérer les opérations quotidiennes et les employés chargés du maniement des colis dans une station. · Diplôme collégial · Deux ans d'expérience dans les opérations FedEx ou au niveau senior · ...

    Winnipeg

    3 weeks ago

  • Work in company

    Store Team Supervisor

    Only for registered members

    · Description · Position at Value Village · Job Title: Store Team Supervisor · Who we are: · As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champ ...

    Winnipeg, MB

    1 week ago

  • Work in company

    Supervisor

    Only for registered members

    · Description · Position at Value Village · Job Title: Supervisor · Who we are: · As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse a ...

    Winnipeg, MB $55,000 - $90,000 (CAD) per year

    3 hours ago

  • Work in company

    Retail Supervisor

    Only for registered members

    Retail Store Supervisor at Savers / Value Village: Celebrate uniqueness and work in a purpose-driven company with comprehensive onboarding and training. Benefits include extended health care plans and paid time off. ...

    Winnipeg, MB

    2 weeks ago

  • Work in company

    Supervisor

    Only for registered members

    · Description · Job Title: Supervisor · Who we are: · As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where se ...

    Winnipeg, MB $55,000 - $90,000 (CAD) per year

    4 days ago

  • Work in company

    Supervisor

    Only for registered members

    · Description · Job Title: Supervisor · Who we are: · As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where se ...

    Winnipeg, MB $40,000 - $80,000 (CAD) per year

    1 day ago

  • Work in company

    Retail Store Supervisor

    Only for registered members

    · Description · Position at Value Village · Job Title: Retail Store Supervisor · Who we are: · As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to cha ...

    Winnipeg, MB $45,000 - $60,000 (CAD) per year

    3 hours ago

  • Work in company

    Supervisor

    Only for registered members

    · Description · Job Title: Supervisor · Who we are: · As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where se ...

    Winnipeg, MB $55,000 - $90,000 (CAD) per year

    4 days ago

  • Work in company

    Display Fireworks Assistant

    Only for registered members

    If you're seeking flexible weekend opportunities to earn extra income, we welcome individuals of all experience levels—no prior experience necessary. · ...

    Greater Winnipeg Metropolitan Area

    1 month ago

  • Work in company

    Sprinkler Technician

    Only for registered members

    We're seeking a Sprinkler Service & Install Technician in Winnipeg, · You'll be responsible for inspecting and repairing sprinkler systems.Perform service orders for inspections and repairs. · Communicate changes in work order schedules to Service Coordinators. · ...

    Winnipeg, MB

    1 month ago

  • Work in company

    Soccer Coach Supervisor

    Only for registered members

    We are looking for reliable, energetic, and engaging individuals to work part-time as a Coach Supervisor with our company. You will be expected to work every weekend. If you are passionate about working with children, being active and playing soccer, this is the ideal job for you ...

    Winnipeg, MB

    3 weeks ago

  • Work in company

    Aquatics Supervisor

    Only for registered members

    The Aquatics Supervisor plays an important role providing quality leisure programs services ensuring the safety of our military members and their families. · Aquatics is an exciting rewarding professional environment that carries great responsibility. The key to success in this j ...

    Winnipeg, Manitoba

    1 month ago

  • Work in company

    Service Supervisor

    Only for registered members

    This is a full-time Service Supervisor role located in Winnipeg. The Service Supervisor will oversee daily store operations and provide outstanding customer service. · A competitive salary · ...

    Winnipeg, Manitoba

    1 month ago

  • Work in company

    Safety and Compliance Supervisor

    Only for registered members

    Company Description · TransX Group of Companies is a leading provider of integrated transportation and logistics solutions in North America. With over 1,800 team members, 11 locations across Canada and the US, and a fleet of more than 4,000, we are committed to delivering excelle ...

    Greater Winnipeg Metropolitan Area

    1 day ago

  • Work in company

    Field Team Supervisor-WB414

    Only for registered members

    · Summit Search Group is seeking a motivated Field Team Supervisor to join the Mr. Rooter Team. The ideal candidate will have proven communication skills with supervisors, colleagues, and customers. You are self-motivated, thrive in a fast-moving environment, and able to manage ...

    Winnipeg, MB

    1 week ago

Jobs
>
Supervisor, training
>
Jobs for Supervisor, training in Winnipeg