Bilingual Donor Relations Associate - Toronto, Canada - Alzheimer Society

Alzheimer Society

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Alzheimer Society of Canada

The Alzheimer Society's vision is a world without Alzheimer's disease and other dementias. Our mission is to alleviate the personal and social consequences of Alzheimer's disease and related dementias and to promote research.

OUR VALUES
Collaboration Accountability Respect Excellence

Bilingual Donor Relations Associate

Reports to:
Manager, Donor Experience

Supervises:
N/A

Job Summary

Responsibilities include but are not limited to: asking for one-time and monthly donations, achieving targets related to gift campaigns, responding to inquiries from donors and future donors, updating donor records in our database, and fulfilling administrative tasks related to the Alzheimer Society of Canada's Fund Development programs.

These tasks may include acknowledgements, preparing correspondence, processing donations, data entry, and completing outbound telephone calls.

Essential Duties and Responsibilities:

Donor Service (English/French):

Deliver exceptional customer service and support to all donors (including monthly) and stakeholders
Process donations and respond to donor requests ensuring all donors are thanked, receipted, and tracked in the CRM system
Proactively reach out to all donors as part of specific campaign initiatives
Leverage understanding built in training about ASC programs and services to deliver compelling reasons to support to donors and potential donors
Attempt to retain donors seeking to cancel their support, using approved tactics and strategy
Listen for opportunities to deepen the relationship between donors and ASC
Receive and address requests from provincial and local chapters regarding donor requests (donations, tax receipts, modification and cancellation of mailings, prospect mailing inquiries, etc.) and handle donor complaints, within scope of authority, including explaining, clarifying and exchanging information;
Maintains donor confidentiality and ensures compliance with related policies
Assist in other duties and special projects as required in furthering the goals of Philanthropy and Direct Marketing team

Administrative Support to Fund Development:

Track constituent moves through the stages of fundraising, understand what actions are to be taken with key prospects, and prompt relationship managers to complete actions
Ensure the accuracy and quality of donor records in Raisers Edge by conducting regular quality checks (daily, weekly, monthly or as needed) through validation queries and/or routine maintenance checks and update records as needed
Issue duplicate tax receipts and process cancellations as required
Acknowledge donations and pledges by outbound calls, written correspondence or other means as required
In person cheque processing as required
Other duties as assigned

Job Qualifications

Education:

Postsecondary education in fundraising, business or related field
Combination of skills, experience and education will also be considered

Experience:

A minimum of 3 years of relevant experience in the areas of fundraising, donor relations, stewardship, recognition, and annual giving
23 years of experience in donor relations or customer service using CRM systems
Ability to prioritize and manage multiple tasks in a fastpaced environment
Strong organizational, administration, verbal, and written communication skills
Detailoriented with a high level of accuracy
Strong donor/customer focus and problem resolution driven
High standards of integrity, judgement, and the ability to cultivate and maintain relationships of trust and confidentiality
Flexible, selfmotivated, meets deadlines
Call centre experience considered an asset

Other Knowledge, Skills, Abilities or Certifications:

Written, verbal and comprehension fluency in English & French
Excellent verbal, written, communication skills, client service and interpersonal skills.
Knowledge of Microsoft suite of programs
Experience working in MS Office, SalesForce, Luminate Online, or other online fundraising software an asset
Ability to follow detailed instructions.
High degree of professionalism and integrity
Demonstrated orientation to detail
Ability to maintain confidentiality of information and act with the utmost discretion
Desire to ask for the donation that sustains our mission

Commitment to Equitable Recruitment

The Alzheimer Society recognizes the value and dignity of each individual and ensures everyone has genuine, open, and unhindered access to employment opportunities, free from any barriers, systemic or otherwise.

We are dedicated to building a diverse and inclusive work environment, where the rights of all individuals and groups are protected and all members feel safe, respected, empowered, and valued for their contributions.

Our values include
justice and
connection and are the guideposts we use for decision-making of all kinds. We be