VIP Associate - Calgary - PENN Interactive

    PENN Interactive
    PENN Interactive Calgary

    1 week ago

    Description

    Overview

    PENN Entertainment, Inc. is North America's leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them. We're always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it's through Hollywood Casino, theScore Bet Sportsbook, or theScore media app, we're excited to push the boundaries of what's possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN's omnichannel gaming and entertainment strategy. When you join PENN Entertainment's digital team, you'll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you'll also be part of a company that truly cares about your career growth. We're committed to supporting you as you expand your skills and explore new opportunities. With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.

    About The Role

    We are looking for a VIP Associate for our northeast region to assist our VIP team to help build and maintain our Player Loyalty Retention Operations. In this role, you will focus on helping expedite payments and withdrawals as well as outbound calls to our theScore BET players under the VIP mark. We are looking for someone who has a passion for sales and is hungry to engage more players to our various gaming platforms.

    Responsibilities

    • Communicate with VIPs in a professional manner
    • Answers VIPs questions in a manner that reflects an understanding of the department and property in general
    • Execute applying bonuses and expediting payments and withdrawals for players and VIP Host team players while adhering to all VIP policies and guidelines, including responsible gaming policies.
    • Develop relationships and offer tailored rewards through regular correspondence
    • Drive key VIP sales metrics, contributing to customer engagement, and net revenue.
    • Research VIP competitor activity in each market
    • Communicate different promotions that the sportsbook and casino is offering
    • Demonstrate empathy and care with VIPs to ensure that their issues are resolved promptly and thoroughly
    • Collaborate with the Marketing Team to identify who is a VIP player and who needs expedited service when requested
    • In partnership with the CRM team identify unique and creative ways to establish value for high end players
    • Complete applicable workflows to meet player satisfaction criteria
    • Attend and assist with VIP events as needed
    • Must be available nights, weekends and holidays as needed
    • Perform other duties as assigned

    Qualifications

    • Experience with sports betting, gaming economies, and player behavior strongly requested
    • Some previous sales experience required
    • Excellent relationship building skills
    • Excellent problem-solving abilities
    • Ability to travel (up to 50% of the time) to attend and assist with running VIP events
    • Must be at least 21 years of age
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
    • Must be able to qualify for licenses and permits required by federal, state and local regulations
    • Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment
    • Willingness to travel and work nights and weekends
    • Passionate about providing top level service

    Salary and Benefits


    Salary Range: $50,000—$55,000 CAD

    Penn Interactive is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Base pay is one part of the Total Rewards that Penn Interactive provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Penn Interactive provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.


    #J-18808-Ljbffr

  • Work in company

    VIP Associate

    Only for registered members

    · PENN Entertainment, Inc. is North America's leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and wher ...

    Calgary, AB

    1 week ago

  • Work in company

    VIP Associate

    Only for registered members

    We are looking for a VIP Associate for our northeast region to assist our VIP team to help build and maintain our Player Loyalty Retention Operations. · About the Work · Communicate with VIPs in a professional manner · ...

    Calgary, AB

    1 month ago

  • Work in company

    VIP Host

    Only for registered members

    Create new business revenue by understanding, targeting and developing relationships with potential high value players. Successfully execute assigned key VIP sales KPIs. · Maintain a personalized relationship with players, including having one to one knowledge of customer profile ...

    Calgary, AB

    1 month ago

  • Work in company

    VIP Host

    Only for registered members

    · PENN Entertainment, Inc. is North America's leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and wher ...

    Calgary, AB $61,000 - $81,000 (CAD) per year

    3 days ago

  • Work in company

    Senior Desktop Support

    Only for registered members

    Dasro is looking for a · Senior Desktop Support · for one of its clients in Calgary, Alberta. · Term: · 6 months (Possibility of extension) · Location: · On-site (Calgary) · Hours: · 40 hours per week (Flexibility required: shifts may start as early as · 6 AM · or end at · 6 PM · ...

    Calgary, Alberta

    22 hours ago

  • Work in company

    National Hiring Day 2026 - Calgary

    Only for registered members

    · Welcome to The Canadian Brewhouse, Canada's fastest-growing independent restaurant group We know that without our incredible teams we wouldn't be a fraction of where we are today. Our teams live and breathe our Core Values; these are 6 key principles that influence all of our ...

    Calgary, AB, Canada

    1 week ago

  • Work in company

    Manager, Catering

    Only for registered members

    The Manager of Catering is responsible for the operational planning. · Operational Leadership & Catering Execution · • Direct and oversee all internal and external catering operations, · • Ensure all catering requirements are scheduled, · • Maintain active involvement in day-to-d ...

    Calgary, Alberta

    1 month ago

  • Work in company

    Casino Dealer

    Only for registered members

    We are currently hiring 6 experienced casino dealers to deal Blackjack, Roulette, Baccarat and more like a pro to all our guests. · ...

    Calgary, AB

    1 week ago

  • Work in company

    General Restaurant Manager

    Only for registered members

    UNA pizza + wine is on the lookout for a talented Restaurant Manager to join our team. · Provide kind and genuine hospitality to all guests entering and leaving the concepts · ...

    Calgary, AB

    2 weeks ago

  • Work in company

    Territory Manager

    Only for registered members

    No Relocation Assistance Offered · Job Number # Calgary, Alberta, Canada · Who We Are · Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our produ ...

    Calgary, AB

    22 hours ago

  • Work in company

    Sales and Events Coordinator

    Only for registered members

    The Westley Hotel is currently looking for a hard-working team player to fill the existing position of Sales & Event Coordinator. · Responding to all incoming phone calls; · Handle all inquiries with full completion of inquiry intake form – ensure attention to detail provided and ...

    Calgary, AB Full time

    3 weeks ago

  • Work in company

    Senior Desktop Support

    Only for registered members

    Dasro is looking for a Senior Desktop Support for one of its clients in Calgary, Alberta. · Term: 6 months (Possibility of extension) · Location: On-site (Calgary) · Hours: 40 hours per week (Flexibility required: shifts may start as early as 6 AM or end at 6 PM; includes an on-c ...

    Calgary

    1 day ago

  • Work in company

    Office Support Associate

    Only for registered members

    Working Title: Office Support Associate · Employment Status: Part-Time · Starting Hourly Rate: $18.84 per hour · Address: 335 8th Ave SW Calgary AB T2P 1C9 · New Hire Schedule: 7AM - 11AM · You might not know our name, but you know where we are. That's because Compass Group Canad ...

    Calgary, AB

    1 week ago

  • Work in company

    Group Housing Coordinator

    Only for registered members

    The Group Housing Coordinator processes reservation requests and accommodates guests at a hotel. · ...

    Calgary Full time

    1 month ago

  • Work in company

    National Hiring Day 2026 - Calgary

    Only for registered members

    We are looking to fill roles such as line cooks prep cooks dishwashers servers bartenders expo hosts service culinary supervisors at our restaurant group. Come meet us grab a snack let's chat about how you can join the crew. · Flexible Hours Advancement Opportunities Benefit pack ...

    Calgary Full time

    1 month ago

  • Work in company

    Manager, Catering

    Only for registered members

    The Manager of Catering is responsible for the operational planning, leadership and execution of all catering operations at WinSport. · ...

    Calgary

    1 month ago

  • Work in company

    National Hiring Day 2026 - Calgary

    Only for registered members

    Welcome to The Canadian Brewhouse Canada's fastest-growing independent restaurant group We know that without our incredible teams we wouldn't be a fraction of where we are today Join us for National Hiring Day at Our House Get ready to kickstart your career in the most exciting w ...

    Calgary

    1 month ago

  • Work in company

    Senior Sales Manager

    Only for registered members

    We are looking for a Senior Sales Manager to join our team.Are you a strategic results-driven sales leader who excels at building relationships and closing high-impact deals? This is the perfect job for you. · ...

    Calgary

    1 month ago

  • Work in company

    Sales Manager

    Only for registered members

    We are looking for a Sales Manager to join our team. Are you a strategic, results-driven sales leader who excels at building relationships and closing high-impact deals? This is the perfect job for you. · Achieving Excellence · As Sales Manager is responsible for driving revenue ...

    Calgary

    1 month ago

  • Work in company

    Student Recruitment Advisor, Office of the Registrar

    Only for registered members

    The University of Calgary student recruitment team is committed to attracting top-quality candidates to the institution by utilizing creative and compassionate methods to meet listen inform advocate for prospective students from diverse backgrounds.The Student Recruitment Advisor ...

    Calgary

    1 month ago

  • Work in company

    Student Recruitment Advisor, Office of the Registrar

    Only for registered members

    The Recruitment Team in the Office of the Registrar is currently seeking a Full-time Regular Student Recruitment Advisor. · Working within institutional policies and goals, student recruiters provide clear advice about how to choose, apply for, accept, and enhance best-fit academ ...

    Calgary

    1 month ago

Jobs
>
Calgary