- Communicate with VIPs in a professional manner
- Answers VIPs questions in a manner that reflects an understanding of the department and property in general
- Execute applying bonuses and expediting payments and withdrawals for players and VIP Host team players while adhering to all VIP policies and guidelines, including responsible gaming policies.
- Develop relationships and offer tailored rewards through regular correspondence
- Drive key VIP sales metrics, contributing to customer engagement, and net revenue.
- Research VIP competitor activity in each market
- Communicate different promotions that the sportsbook and casino is offering
- Demonstrate empathy and care with VIPs to ensure that their issues are resolved promptly and thoroughly
- Collaborate with the Marketing Team to identify who is a VIP player and who needs expedited service when requested
- In partnership with the CRM team identify unique and creative ways to establish value for high end players
- Complete applicable workflows to meet player satisfaction criteria
- Attend and assist with VIP events as needed
- Must be available nights, weekends and holidays as needed
- Perform other duties as assigned
- Experience with sports betting, gaming economies, and player behavior strongly requested
- Some previous sales experience required
- Excellent relationship building skills
- Excellent problem-solving abilities
- Ability to travel (up to 50% of the time) to attend and assist with running VIP events
- Must be at least 21 years of age
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Must be able to qualify for licenses and permits required by federal, state and local regulations
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment
- Willingness to travel and work nights and weekends
- Passionate about providing top level service
-
· PENN Entertainment, Inc. is North America's leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and wher ...
Calgary, AB1 week ago
-
We are looking for a VIP Associate for our northeast region to assist our VIP team to help build and maintain our Player Loyalty Retention Operations. · About the Work · Communicate with VIPs in a professional manner · ...
Calgary, AB1 month ago
-
Create new business revenue by understanding, targeting and developing relationships with potential high value players. Successfully execute assigned key VIP sales KPIs. · Maintain a personalized relationship with players, including having one to one knowledge of customer profile ...
Calgary, AB1 month ago
-
· PENN Entertainment, Inc. is North America's leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and wher ...
Calgary, AB $61,000 - $81,000 (CAD) per year3 days ago
-
Dasro is looking for a · Senior Desktop Support · for one of its clients in Calgary, Alberta. · Term: · 6 months (Possibility of extension) · Location: · On-site (Calgary) · Hours: · 40 hours per week (Flexibility required: shifts may start as early as · 6 AM · or end at · 6 PM · ...
Calgary, Alberta22 hours ago
-
· Welcome to The Canadian Brewhouse, Canada's fastest-growing independent restaurant group We know that without our incredible teams we wouldn't be a fraction of where we are today. Our teams live and breathe our Core Values; these are 6 key principles that influence all of our ...
Calgary, AB, Canada1 week ago
-
The Manager of Catering is responsible for the operational planning. · Operational Leadership & Catering Execution · • Direct and oversee all internal and external catering operations, · • Ensure all catering requirements are scheduled, · • Maintain active involvement in day-to-d ...
Calgary, Alberta1 month ago
-
We are currently hiring 6 experienced casino dealers to deal Blackjack, Roulette, Baccarat and more like a pro to all our guests. · ...
Calgary, AB1 week ago
-
UNA pizza + wine is on the lookout for a talented Restaurant Manager to join our team. · Provide kind and genuine hospitality to all guests entering and leaving the concepts · ...
Calgary, AB2 weeks ago
-
No Relocation Assistance Offered · Job Number # Calgary, Alberta, Canada · Who We Are · Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our produ ...
Calgary, AB22 hours ago
-
The Westley Hotel is currently looking for a hard-working team player to fill the existing position of Sales & Event Coordinator. · Responding to all incoming phone calls; · Handle all inquiries with full completion of inquiry intake form – ensure attention to detail provided and ...
Calgary, AB Full time3 weeks ago
-
Dasro is looking for a Senior Desktop Support for one of its clients in Calgary, Alberta. · Term: 6 months (Possibility of extension) · Location: On-site (Calgary) · Hours: 40 hours per week (Flexibility required: shifts may start as early as 6 AM or end at 6 PM; includes an on-c ...
Calgary1 day ago
-
Working Title: Office Support Associate · Employment Status: Part-Time · Starting Hourly Rate: $18.84 per hour · Address: 335 8th Ave SW Calgary AB T2P 1C9 · New Hire Schedule: 7AM - 11AM · You might not know our name, but you know where we are. That's because Compass Group Canad ...
Calgary, AB1 week ago
-
The Group Housing Coordinator processes reservation requests and accommodates guests at a hotel. · ...
Calgary Full time1 month ago
-
We are looking to fill roles such as line cooks prep cooks dishwashers servers bartenders expo hosts service culinary supervisors at our restaurant group. Come meet us grab a snack let's chat about how you can join the crew. · Flexible Hours Advancement Opportunities Benefit pack ...
Calgary Full time1 month ago
-
The Manager of Catering is responsible for the operational planning, leadership and execution of all catering operations at WinSport. · ...
Calgary1 month ago
-
Welcome to The Canadian Brewhouse Canada's fastest-growing independent restaurant group We know that without our incredible teams we wouldn't be a fraction of where we are today Join us for National Hiring Day at Our House Get ready to kickstart your career in the most exciting w ...
Calgary1 month ago
-
We are looking for a Senior Sales Manager to join our team.Are you a strategic results-driven sales leader who excels at building relationships and closing high-impact deals? This is the perfect job for you. · ...
Calgary1 month ago
-
We are looking for a Sales Manager to join our team. Are you a strategic, results-driven sales leader who excels at building relationships and closing high-impact deals? This is the perfect job for you. · Achieving Excellence · As Sales Manager is responsible for driving revenue ...
Calgary1 month ago
-
The University of Calgary student recruitment team is committed to attracting top-quality candidates to the institution by utilizing creative and compassionate methods to meet listen inform advocate for prospective students from diverse backgrounds.The Student Recruitment Advisor ...
Calgary1 month ago
-
The Recruitment Team in the Office of the Registrar is currently seeking a Full-time Regular Student Recruitment Advisor. · Working within institutional policies and goals, student recruiters provide clear advice about how to choose, apply for, accept, and enhance best-fit academ ...
Calgary1 month ago
VIP Associate - Calgary - PENN Interactive
Description
Overview
PENN Entertainment, Inc. is North America's leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them. We're always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it's through Hollywood Casino, theScore Bet Sportsbook, or theScore media app, we're excited to push the boundaries of what's possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN's omnichannel gaming and entertainment strategy. When you join PENN Entertainment's digital team, you'll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you'll also be part of a company that truly cares about your career growth. We're committed to supporting you as you expand your skills and explore new opportunities. With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.
About The Role
We are looking for a VIP Associate for our northeast region to assist our VIP team to help build and maintain our Player Loyalty Retention Operations. In this role, you will focus on helping expedite payments and withdrawals as well as outbound calls to our theScore BET players under the VIP mark. We are looking for someone who has a passion for sales and is hungry to engage more players to our various gaming platforms.
Responsibilities
Qualifications
Salary and Benefits
Salary Range: $50,000—$55,000 CAD
Penn Interactive is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Base pay is one part of the Total Rewards that Penn Interactive provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Penn Interactive provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.
#J-18808-Ljbffr
-
VIP Associate
Only for registered members Calgary, AB
-
VIP Associate
Only for registered members Calgary, AB
-
VIP Host
Only for registered members Calgary, AB
-
VIP Host
Only for registered members Calgary, AB
-
Senior Desktop Support
Only for registered members Calgary, Alberta
-
National Hiring Day 2026 - Calgary
Only for registered members Calgary, AB, Canada
-
Manager, Catering
Only for registered members Calgary, Alberta
-
Casino Dealer
Only for registered members Calgary, AB
-
General Restaurant Manager
Only for registered members Calgary, AB
-
Territory Manager
Only for registered members Calgary, AB
-
Sales and Events Coordinator
Full time Only for registered members Calgary, AB
-
Senior Desktop Support
Only for registered members Calgary
-
Office Support Associate
Only for registered members Calgary, AB
-
Group Housing Coordinator
Full time Only for registered members Calgary
-
National Hiring Day 2026 - Calgary
Full time Only for registered members Calgary
-
Manager, Catering
Only for registered members Calgary
-
National Hiring Day 2026 - Calgary
Only for registered members Calgary
-
Senior Sales Manager
Only for registered members Calgary
-
Sales Manager
Only for registered members Calgary
-
Student Recruitment Advisor, Office of the Registrar
Only for registered members Calgary
-
Student Recruitment Advisor, Office of the Registrar
Only for registered members Calgary
