Guest Services Agent - Vancouver, Canada - Rosedale on Robson Suite Hotel

Rosedale on Robson Suite Hotel

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

The Rosedale on Robson Suite Hotel is seeking team members for the guest services area.

We are seeking team members that are professional in their work habits and can deal with our guests in a professional manner.

Job Duties:

Responsible for ensuring that our guests are treated in a manner that will create a positive experience and a repeat guest
Responsible for the proper maintenance of all Guest Services records
Responsible for guest checkin and departure
Responsible for proper accounting practices
Maintaining current knowledge of Vancouver area attractions and points of interest
Responsible for following all security and safety procedures to ensure the safety of our guests and team members
Responsible for maintaining proper and efficient communication with various departments within the hotel
Job Requirements/Qualifications:
Completion of High School G.E.D. or equivalent
Completion of Hotel courses would be an asset, such as V.C.C.
Two years experience in a guest services position
Night audit experience is an asset
Fluency in written and verbal English. A second language would be a definite asset. Preference given to those who speak Portuguese, Korean, French, Dutch and/or German
Must be available to work AM and PM shifts, all days of the week
Flexibility with shifts is a must
Knowledge of Microsoft Office
Knowledge of PMS systems, preferably Royal Suite
Excellent conflict resolution and negotiation skills
Salary/Wage: Commensurate with experience
Job Application Process:
Applicants that do not already have legal permission to work in Canada will not be considered. Due to the high volume of applicants, only those deemed suitable will be contacted.

Bell Person/concierge