Technical Advisor - Toronto, Canada - Canada Post - Postes Canada

Canada Post - Postes Canada
Canada Post - Postes Canada
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Job Requisition Id: 174129


Business Function:
Engineering


Primary City:
Toronto


Province:
Ontario


Employment Type:
Full-Time


Employment Status:
Permanent


Language Requirement:
English Essential


Employee Class and Level:
UPCET02

Number of Vacancies: 1

Job Closing Date (MM/DD/YYYY): 12/11/2023


The Technical Advisor applies engineering and technology skills and expertise in the development and support of production systems, processes and change requests for the Operations and Maintenance Communities, ensuring that quality assurance is achieved and all the changes conform to audit standards and Canada Post processes.


Responsibilities:

Below are the main job requirements and responsibilities for the Technical Advisor.

  • Monitors daytoday performance of national mail processing systems and provides ongoing support to ensure that service level agreements are met.
  • Develops technical documentation and troubleshooting guides. Identifies and resolves system problems with the users and technical support groups.
  • Oversees enhancements to existing production systems and processes by establishing priorities and timeframes, reviewing and approving the acceptance criteria, and ensuring all change initiatives conform to audit and control standards, as well as Canada Post processes.
  • Analyzes all aspects of technological change as it relates to various corporate systems and processes and ensures that management is advised of its impact.
  • Reviews system change proposals provided by project teams and contractors to implement the optimal technical solution to meet Canada Post's needs.

Job Responsibilities (continued):


  • Manages the collection of data from production and performs data analysis required for various projects to identify system issues, propose corrections and improvements or conduct related studies.
  • Collaborates with other functional teams (such as Process Engineering, Operations, and Engineering Field Services) to develop and document change requests for vendors to resolve operational issues and implement process improvements.
  • Creates and executes a plan to integrate, deploy, test and validate vendor initiated system changes prior to delivery to operations.
  • Researches new technology that relates to systems and processes and recommends changes to production systems which will benefit from the advancements.
  • Performs technical reviews and evaluations of vendor solutions to evaluate their feasibility and fit into Canada Post processes and systems.

Qualifications:

Education

  • A University degree in a related field e.g. a Bachelor of Engineering.
Experience

  • 25 years of related work experience is required.
  • Adept at preparing technical documentation, including change requests, control system and process design.
  • Knowledge of mail processing system and Corporate systems and processes.

Other Information:


Hybrid Workplace

Based on Canada Post's Hybrid Workplace Practice, and the current physical and client/stakeholder-facing requirements of your role, there may be opportunity for you to perform your work from an Alternate Work Location (such as your home).

Please note that although you may have the flexibility to work remotely, your team leader may require you to come to your Official Work Location for specific situations including, but not limited to, internet/network connectivity issues, team building, onboarding new employees, technical training, negotiations, labour disruption, project go-live, productivity/performance.

You will be responsible to bear all costs related to travelling between your Alternate Work Location and your Official Work Location.

Canada Post reserves the right to review the physical or client/stakeholder-facing requirements of your position. Should you wish to explore further flexibility, please speak with your team leader.


Safety Sensitive Positions
This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.


Employment Equity
Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation.

Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.


Conflict of Interest

The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations.

Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


Accommodation
Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advi
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