Analyst, Systems Technical Support - Calgary, Canada - Quantum Equipment LTD
2 weeks ago
Description
Work Term:
Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Other trades certificate or diploma
- Experience: 5 years or more
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
Certificates, licences, memberships, and courses:
- Canadian Information Processing Society (CIPS) professional Certification
- Information technology infrastructure library (ITIL) Certification
- International Software Testing Qualifications Board (ISTQB) Certification
- Microsoft certified technology specialist (MCTS)
- Information Systems Professional (ISP)
Computer and technology knowledge:
- Information Technology Infrastructure Library (ITIL)
- Networking software
- Networking hardware
- Intranet
- Internet
- Servers
- File management software
- Website creation and management software
- SharePoint
Transportation/travel information:
- Own transportation
Work conditions and physical capabilities:
- Fastpaced environment
- Work under pressure
- Tight deadlines
- Physically demanding
- Manual dexterity
- Attention to detail
- Combination of sitting, standing, walking
Personal suitability:
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
Screening questions:
- Do you have previous experience in this field of employment?
Workplace information:
- Remote work available
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