Technician Lead - Edmonton, Canada - AGS LLC

AGS LLC

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Overview
The Technician Lead position combines administrative support and project management, as well as technician responsibilities.

This position is responsible for assisting the Regional Field Service Manager in day-to-day activities in regards to administrative support and technician scheduling.

The position will function as the project manager for critical and high-profile work order projects.

The Technician Lead position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays.

This position reports to the Regional Field Service Manager.

Responsibilities

Coordinates and supervises local projects for all customer work orders
Responsible to ensure installation process is followed from preinstall to postinstall
Completes daily schedules for technicians (where applicable)
Assists Regional Field Service Manager in reviewing Field Service Technician's timeoff requests and scheduling changes and balances against company needs
Interacts with local Compliance officials and ensures local technicians observe all facility protocols
Oversees local casino paperwork necessary to complete work orders
Supervises the realtime maintenance of published assets in each facility
Audits accuracy of asset database and creates corrective action plan to improve as necessary
Conducts and compiles site surveys
Can provide technical training on all aspects of installations, theme changes, game software upgrades, server upgrades, etc.
Due to advanced technical skills, position provides technical support to all departments within Company
Part of advanced support team sent in to troubleshoot and resolve highly technical problems
Performs site surveys at new Class II or Class III locations and functions as primary liaison with IAA for communicating project requirements
Expert contributor to internal field service message boards
Strong working knowledge of slot cabinet topography and ability to diagnose and troubleshoot problems from top to bottom of machine
May participate in installations or removals of old machines
Completes all reports and paperwork in a timely manner
Must demonstrate excellent customer service skills
Mechanically inclined; able to use hand tools
Thorough understanding of Company appearance standards for assets
Able to provide technical support to all positions within Field Service and may provide assistance to other departments within the Company
Must have a good working knowledge of customer's policies and procedures prior to performing work orders
Works as a team player/leader/motivator
Works well with the Technical Assistance Center (TAC) and escalates found issues to TAC and Company management
Provides detailed reports to Company management on all aspects of issues (good or bad) during and post workorder fulfillment

Skills/Requirements

Minimum 3 years' experience as Field Service Technician II within Company or similar role outside of Company
High School diploma or GED required
Basic project management skills
Requirement to obtain licensing approval by tribal and/or state gaming regulators
Technical certification(s) relating to work on computers and PCs desirable
Must be able to move 75 lbs. assisted
Experience with large installs/removals/theme changes
Full time / 40 + Hours per week. Must be flexible to work some overtime, including evenings, weekends and Holidays.
Very skilled in Microsoft Office suite (Word, Excel, Project, etc.)
Very strong electronics, slot and troubleshooting skills
Strong knowledge of working with progressive controllers, servers and other networking devices
Excellent working knowledge of the difference between Class II and Class III
Advanced understanding of AC/DC electronics; must pass AGS' online AC/DC electronics course
Can use a multimeter to troubleshoot electrical issues
Highly developed problem solving skills
Understands networking with CAT5 and fiber
High proficiency in multiplatform installs/upgrades/theme changes

Note:
All offers are contingent upon successful completion of a background check and drug screen
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Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
**AGS is an equal opportunity employer