Customer Support Representative - Cambridge, Canada - Dupar Controls Inc.,

Dupar Controls Inc.,
Dupar Controls Inc.,
Verified Company
Cambridge, Canada

4 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Dupar Controls Inc., is a subsidiary of Dewhurst plc and is a manufacturer and supplier of quality components to the elevator and keypad industries.

Founded in 1958, Dupar Controls Inc., is recognized as a world leader in the elevator push-button technology.

Currently, we have an opening for a Customer Service Representative in our offices located in Cambridge.

The main responsibilities of this position include but are not limited to:

- entering orders into our ERP (SYSPRO)

  • Most work is performed in the office, but occasional requirement to enter the warehouse to check the status of parts
  • Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied
  • Learn to identify customer needs or desires in order to recommend the appropriate product or service
  • Learn the internal software system SYSPRO to be able to communicate effectively with incoming enquiries
  • Maintain a record of incoming enquiries, to be able to reference at a later date
  • Work collaboratively with colleagues to resolve customer complaints in a timely manner
  • Provide feedback to other departments to improve sales, marketing and business processes
  • Become familiar with the product inside and out to respond to any customer questions
The incumbent may also be required to work on other assignments as and when necessary.

  • Strong communication skills both verbal and written
  • Be highly dependable and team oriented
  • Possess effective and diplomatic interpersonal skills
  • Excellent organizational skills and ability to prioritize work
  • Be detail oriented
  • Strong computer and keying skills: good understanding of Microsoft Office and ERP systems

Job Types:
Full-time, Permanent


Salary:
From $35,000.00 per year


Benefits:


  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Profit sharing
  • Tuition reimbursement
  • Vision care

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus pay

COVID-19 considerations:
Surfaces are sanitized regularly, face masks are optional.


Ability to commute/relocate:

  • Cambridge, ON: reliably commute or plan to relocate before starting work (required)

Education:


  • Secondary School (preferred)

Work Location:
One location
More jobs from Dupar Controls Inc.,
See all jobs of Dupar Controls Inc.,