Client Solutions Manager, Multi-national - Toronto, Canada - Gallagher

Gallagher

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

Overview:

Our Commercial Multi-National team is hiring As the Client Solutions Manager, reporting to the AVP of Client Solutions, you will be working directly with our multi-national clients in delivering the world-class customer service Gallagher is so well known for.

This means you will be managing an existing portfolio of clients - driving the renewal cycle, handling day-to-day policy changes, working on diverse accounts and collaborating with insurers.

Work Environment:

Hybrid (Agile) - We, at Gallagher, enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.

Responsibilities:

Supporting a designated portfolio of Multi-National Clientele, playing the lead role in business retention and continually building upon customer relationships
Review accounts at renewal, taking the vital steps in placing coverage required by the client, remarketing when required and adhering to binding authority set out by carriers
Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client
Recognize upselling and crossselling opportunities, driving the creation of quality leads, working with Account Executives in binding the client
Consistently acting to upgrade insurance market knowledge, staying ahead of new products and policy changes

Qualifications:

Being solution oriented has always allowed you to offer clients the most resourceful and innovative solutions
Strong communication and interpersonal skills enable you to develop deep relationships with clients and build synergy with colleagues
People love working with you, and you with them
Being in a fastpaced, dynamic environment brings out the best in you. You're always able to prioritize effectively which allows you to exceed client expectations every time
Maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles
Highly techsavvy, with an ability to learn new systems, tools and processes
3 to 5 years of Commercial Lines experience with a focus on large multinational accounts, ideally within a brokerage environment
Active RIBO License
Active Quebec license or willingness to pursue
Bilingual (French/English) considered a strong asset
CAIB, CIP, CRM or other relevant certifications and or designations are highly valued in this role
Knowledge of EPIC considered an asset

LI-SS1 #LI-Hybrid