Quality Assurance Representative - Regina, Canada - Access Communications Co-operative Ltd

Access Communications Co-operative Ltd

Verified Company

Regina, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As a Quality Assurance Representative you will be responsible for:

1) Making outbound calls to existing customers and recording key data for:

Inbound customer visits by a technician and confirming that service standards are followed.
Access Communications Net Promoter Score.

2) Making outbound courtesy calls for customer accounts that:

Go into Final Demand billing.
Have a returned payment item.
Have returned billing invoices.

Hours of work will be approximately 18-20 hours per week. Hours are flexible, predominately evening shifts between 3pm - 8:30pm.

Hourly rate is $15.55/ hour.