IT Field Support Technician - Oakville, Canada - Tesla

Tesla

Verified Company

Oakville, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

What to Expect

What You'll Do

Deploy and support various endpoint systems which include desktop/laptop hardware, POS terminals, tablets, digital signage, printers, and telephony devices.
Respond to requests and incidents from our remote employees daily.
Proactively ensure the highest levels of systems and infrastructure availability in our remote environments.
Maintain security, backup, redundancy strategies, and documentations.
Diagnose employee or site network infrastructure issues and address in advance of service disruptions.
Document system standards with written procedures and processes.
Work closely with multiple IT Operations teams to resolve issues and deploy equipment into the production environment.
Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla.
Participate in the team oncall rotation and follow the escalation processes to provide 24/7 support for critical network infrastructure alerts.
Some planned travel to and from remote sites across regions, with occasional shortnotice travel required.

What You'll Bring

Bachelor's Degree in Computer Science, Networking, Information Systems, or equivalent training/experience.
Minimum of five years' experience with desktop (Windows & macOS), infrastructure, network, and software support.
Experience supporting seniorlevel executives and management.
Support experience with IPSec, SD-WAN, fiber, coaxial, and Cellular modem networks with the ability to log level 1 technical support tickets with service providers.
Excellent understanding of networking components and technologies, including: routers, firewalls, switches, access points, TCP/IP, DNS, DHCP, ARP, OSI model, etc.
Support experience with Juniper, Cisco, Cradlepoint, and Aruba products.
Experience with Active Directory, JAMF, SCCM, and Windows server environments.
Experience in supporting Apple and Android mobile devices along with Intune MDM.
Experience troubleshooting PC hardware, printers, iPads, digital signage.
Must have good communication skills.
Must be available for mandatory oncall rotation and occasional weekend support.
Ability to organize and prioritize workflow to meet established timeframes.
Strong attention to detail with excellent followup.
PowerShell or Python experience is a plus.
Certifications such as MCSA/MCSE, CCST/CCNA or JNCIA is a plus.