Mps Program Specialist - Vancouver, Canada - Best Buy

Best Buy

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

MPS Program Specialist

Best Buy Membership, Best Buy Protection & Services

Are you excited about Best Buy Membership, Best Buy Protection and Geek Squad/third-party Services?

As an MPS program specialist in membership, protection, and services team you will be responsible for supporting the development of our new initiatives while ensuring that our existing programs are functioning in a manner that delivers world-class customer experiences and critical operating income to the organization.

What you'll do:

Serve as pointofcontact for inquiries and escalations related to MPS programs from retail associates. Implement new technologysupported systems to enhance the associate and customer experience
Maintenance and update all retailfacing collateral and documentation including SOP documents, scope of work (SOW) documents, training material, rate sheets, program comparison charts, sales tools, and more
Support daytoday operations of thirdparty services programs in collaboration with our external partners by actively monitoring and reporting on their performance, driving predetermined KPIs, providing program oversight to leadership
Lead the development and launch of new programs creating SOPs retail communications, collateral, training material and technology partnerships for implementation in our physical stores and at
Collaborate with internal partners to manage contact center operations, improve self service capabilities and ensure excellent customer interaction and reduce costs to the organization

What were' looking for:

Minimum 5 years of retail experience, preferably in a leadership position
Excellent verbal and written communication, attention to detail, the ability to multitask, criticalthinking and problemsolving skills
Proficiency in Microsoft Office tools especially in Excel and experience with project tracking tools like Jira and MIRO
Passion for membership, protection, and services programs with a drive to contribute to sales growth and organizational profitability
Agility in handling diverse responsibilities and functions.

Why you'll love it here:

Remotefirst work environment
Employee discounts on awesome tech from day one
The opportunity to contribute to the design and implementation of services programs that make a tangible difference on the success of Best Buy Canada
Flexible health benefits and wellness program
TFSA and RRSP programs
100% matched company pension plan
Training programs to build new and transferable skills

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country Annually recognized as one of Canada's Top 100 Employers, our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.

Join our amazing team

We are looking for people just like you.

Base pay range

Annual salary:
$59, $62,212.00

Suite West 6th Avenue, Vancouver, BC V5Y 1L3