Coal Harbour Bar Server - Vancouver, Canada - Pan Pacific Vancouver

Pan Pacific Vancouver

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

***:

KEY RESPONSIBILITIES:

The key responsibilities of the Server include but are not limited to:

Greets guests upon arrival; Maintains professional internal/external guest service: smiles, creates eye contact, and uses employee/guest names.
Prepares sections and side stations for service; takes guest orders and inputs them into Micros in a timely manner.
Applies service protocols regarding menu specials, beverages, and lounge recommendations.
Prepares table for courses; maintains table throughout service; Clears tables and side stands and resets tables.
Attends to guest complaints; ensures attentiveness to each table at all times.
Knows the product & services their own hotel offers so that they can respond to guest/customer's enquiries and promote the product and services.
Ability to upsell hotel food & beverage items to guests; train new staff in proper procedures.
Actively contributes to a safe and healthy work environment; Ensure all equipment is in proper working order
Ensure all duties on task list are completed
Understands the need and willingness to be scheduled to work in other related outlets when required (ie. Oceans 999, Patio & Banquets, etc.)
Perform other jobrelated duties and special projects as assigned.

Physical Aspects of Position (include but are not limited to):

COMPETENCY REQUIREMENTS:

Serves guests in a friendly and efficient manner
Individual must be highly motivated and possess excellent communication and excellent interpersonal skills
Conflict resolution skills; Ability to 'read' guests' expectations and requirements
Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates; Maintain professional business confidentiality as required.
Contributes an energetic and positive attitude to the hotel atmosphere

SELECTION CRITERIA

Qualifications and Technical Experience

One (1) years Food and Beverage experience in a similar hotel lounge setting required

- "Serving it Right" Certificate must be obtained; Knowledge of Micros/Point of Sales system an asset

Sound knowledge of wines/spirits & food and beverages
Knowledge of food safety and hygiene and clearing procedures
Must be sound in cash handling, knowledge of cashing out procedures required.
Fluent written and spoken English is mandatory; additional language(s) is considered an asset