Agency Support Agent - Montreal (administrative region) - Iaawg

    Iaawg
    Iaawg Montreal (administrative region)

    1 week ago

    Description
    ##
    Job DescriptionPlease note that the position will initially be based at
    7400 Galeries d'Anjou, Montréal, with a planned relocation to the
    Beaugrand site at 6505 Trans-Canada Highway, Saint-Laurent, in May 2026.
    Build the future with usThis position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.
    What you'll accomplish with us As an Agency Support Agent, you'll be at the core of our mission.


    Here are the main responsibilities:

    • Greet and assist clients, both in person and over the phone.
    • Provide high-quality service to external clients, advisors, and the Sales Director.
    • Support the sales force by managing requests related to changes of representatives, incoming transfers, sales force movements, compensation, career development, entry of administrative expenses, and orders for customized products.
    • Ensure effective communication and collaboration with the sales force and, when necessary, direct requests to the appropriate specialties within the Career Support and Services Centre team.
    • Work closely with the Agency Director (participation in meetings, distribution of internal communications, organization of activities).
    • Manage the Director's calendar.
    • Compile data.
    • Draft letters and administrative documents as needed.
    • Ensure the onboarding and integration of new advisors within the Career agency.

    What could accelerate your success in this role We're looking for someone who:

    • Stands out for clear and effective communication skills, as well as excellent interpersonal abilities.
    • Demonstrates a high level of autonomy, a proactive attitude, and strong motivation in carrying out responsibilities.
    • Is recognized for a positive team spirit, adaptability to change, and professionalism.
    • Has two years of experience in administrative support, customer service, or a similar role.
    • Intermediate to advanced level of proficiency in French, as the individual will be required to communicate verbally and in writing with a French-speaking external clientele on a regular basis.
    • Intermediate to advanced level of proficiency in English, as the individual will be required to communicate verbally and in writing with an English-speaking external clientele on a regular basis.
      Why you'll love working with us A work environment where learning and development merge with a collective pursuit of excellence.
    • A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
    • Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more
      Apply now and get ahead of your career, where your talent really belongsAt iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you##
      Location(s)Montreal, Quebec##
      Other Possible Location(s)## ##
      CompanyiA Financial Group##
      Posting End Date #
      Company OverviewiA Financial Group\ is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.
    At iA, we're invested in you.

    ### *\* iA Financial group includes the following entities:

    iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto*#
    Our Commitment to Diversity and InclusionAt iA Financial Group, we support and celebrate diversity.

    We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

    Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here.

    Someone from our team will be happy to assist you with your needs.
    Let us know you're interested
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