Tech Aide/reception Hybrid - Fort McMurray, Canada - Insight Medical Imaging

Insight Medical Imaging

Verified Company

Fort McMurray, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description

Job Profile:
Medical Receptionist/ Tech Aide Hybrid

Reports to:
Reception Manager

Hours:
Casual

Location:
Fort McMurray

Closing Date:
July 27, 2023

Insight Medical Imaging is a leading provider of diagnostic imaging services with 17 clinics in the Edmonton region and one in Fort McMurray.

In an industry that can be fast-paced and metrics-oriented, we pride ourselves on being a part of the overall journey.

We take the time to create open communication and build relationships with our patients, referring physicians, and employees. We strive to humanize the healthcare experience by listening, answering questions and being there when needed.

We connect in a meaningful way with:

Our Patients - being part of every touchpoint in their journey and making them feel comfortable during a situation that can often be unknown and scary.

Our Physicians - by building a relationship and working together to come up with a timely and accurate diagnosis.
Our Employees - by creating an approachable environment that encourages professional development and growth.

Our over 500 employees strive each day to provide patients with exceptional care, while fostering a welcoming and comfortable environment.

If you are beaming with pride and want to be part of our dynamic, inclusive, and growing team, keep reading.

Position Summary

As a Medical Receptionist/ Tech Aide Hybrid, you play an integral role in all our journeys, by ensuring that we continue to provide reliable, accurate, and compassionate services to our patients, referring physicians, and your coworkers.

This is a hybrid position that requires the employee to work as a Receptionist or Tech Aide depending on the business needs and the wage is determined by the position the employee is assigned to do on their shift.

The employee will be paid receptionist wage when they are assigned for receptionist duties on a particular shift. Similarly, they will be paid Tech Aide wage when they are assigned to perform Tech Aide duties.

As the first point of contact in the clinic you will set the tone for our patient journey within the clinic, as such we expect that you will enter every interaction with respect and dignity by providing every patient with clear, detailed, and timely care.

As a Medical Receptionist, your main responsibilities will include checking patients in for exams, booking follow up studies as required, coordinating patients for multiple exams, ensuring that all front desk responsibilities are completed, all while ensuring a smooth patient and clinic flow.

Major Accountabilities and Responsibilities
Greeting and checking in of all patients
Documentation of patient information on computer
Notifies appropriate department of patient arrival.
Ensures all previous examinations are imported.
Porter and change patients in preparation for exams.
Answering phones and directing calls to correct recipient when necessary.
Handle all incoming report and image requests.
Requesting previous exams from outside facilities
Looking up and importing previous studies prior to arrival of scheduled patients
Photocopying, faxing, mailing.
Order and maintain adequate office inventory.
Constant communication with Diagnostic Imaging staff
Must maintain the utmost in professional confidence of patient information and/or results.
Schedule all follow up examinations.
Schedule appointments for all in house patients
Provide patients with exam preparations.
Ensure the front waiting room is tidy.
Unpack and distribute daily courier bags.
Sign for and direct any deliveries and supplies coming into the clinic.
Any other duties deemed necessary by Site Lead or Reception Manager

As a Tech Aide you will be required to partner with all clinic staff to ensure that they are provided with support and assistance consistently.

Your main responsibilities include chaperoning exams, ensuring patient rooms, change rooms and high touch areas are sanitized and ready to go for the next patient.

You will also be required to porter patients, and to assist in creating a smooth patient and clinic flow.

Priority Responsibilities:

Chaperoning male Ultrasound Techs for all Pelvic Exams
Cleaning all Ultrasound Patient Rooms (Stretcher, Machine, Chairs, Countertops, Doorknobs, and Handles)
Cleaning additional Patient Rooms (X-Ray, Fluoroscopy) throughout the clinic
Cleaning all Clinic Change Rooms and Waiting Rooms throughout the clinic.

Hourly Clinic Cleans (Doors, Handles, Washroom - Sinks, Door Handles, Toilet Handles, Dispensers (Soap, Paper Towel, Toilet Paper, Sanitizer), Floors (as required), Stock Items as needed.

Assist with patient flow:
Change and Porter Patients - Update IDDA with locations.
Department specific responsibilities as available
Ultrasound Specific Responsibilities
Clean EV Probes
Test HLD Chemicals (for probe cleaning) in the morning and change as needed.
Deliver printed baby pictures to obstetrical patients as needed.
Escort obstetrical patients to rece