IT Service Desk Specialist - Calgary, Canada - GeoVerra

GeoVerra

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

What the position entails:

Are you passionate about providing outstanding customer service? Have you been looking for an IT Team to grow with and learn from? Does working with a supportive company in a fast-paced environment energize you?

If you said yes to all the above, you may be who we are looking for

What you will do**:

Provide timely resolution of problems or escalations.
Provide support for PCs, laptops, printers, cell phones, and tablets, etc.
Communicate with customers at all levels of technical and nontechnical skills sets.
Follow all standard operating procedures (SOP) through the effective use of internal Knowledgebase.
Create and escalate tickets to appropriate parties.
Highlight trends and reoccurring issues with ticket reporting.

What you will bring:

Related work experience preferably in a customer service environment.
IT Service Desk experience is considered an asset.
Working knowledge of IT ticketing systems.
Exceptional customer service skills, enthusiasm and an understanding of IT operations and processes.
Strong written and verbal English communication skills to interact with leadership, team members, and staff.
Working knowledge of Windows 10 operating systems and basic network configurations is preferred.
Working knowledge of Microsoft 365 administrative tasks.
Working knowledge of firewalls, switches and access points.
Working knowledge of Apple iOS and iPadOS operating systems.
Ability to build and troubleshoot PC hardware.
Ability to lift up to 30lbs of IT equipment.
Working knowledge of Microsoft Azure is considered an asset.
Working knowledge of Active Directory and Exchange.
Solid analytical/cognitive skills to troubleshoot complex and technical problems.
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
Demonstrated capability to achieve results under pressure in a fastpaced call center driven environment.