Customer Experience Operations Lead - Toronto - Electricenergyonline

    Electricenergyonline
    Electricenergyonline Toronto

    4 days ago

    Description

    A leading utility provider in Toronto seeks a Manager for their Call Centre to oversee daily operations, ensuring exceptional service delivery while managing vendor performance.

    The ideal candidate will have a university degree and significant experience in customer service management, with skills in project management and stakeholder engagement.

    Responsibilities include leading performance measurement, resolving escalations, and ensuring compliance with Ontario's electricity regulations.
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