Simplii Financial Personal Banking Representative - Fredericton, Canada - CIBC

CIBC

Verified Company

Fredericton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.

Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You'll Be Doing

You'll work in a fast-paced environment where you'll have a meaningful impact on the lives of our clients.

As a Personal Banking Representative, you'll be the first point of contact for clients calling in with questions or requests related to their banking needs.

You'll deepen relationships, quickly resolve issues and identify opportunities to match clients with the right products and solutions that will enable their financial success.

- may _
- be required to work from home at some point in this process. The expectation and details will be confirmed if you move through the recruitment process. Even though this role may be a remote position - the expectation is that you must be able to attend your primary CIBC location (440 King Street, Fredericton) within two hours upon request (e.g. technology/service outages, Business Contingency Planning, team meetings, celebration, events, etc.)_

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be onsite on an occasional basis._
Wired Internet connection, capable of continuously supporting excellent call quality and highspeed response rate _(Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps_

- _ A quick note on your availability

The start date for this position is Jan. 15th 2024, and our Contact Centre at _440 King Street_, Fredericton, NB is open from Monday to Sunday, 7:00 AM to 1:00 AM AST. We'd like for you to be available and flexible between these hours._

How You'll Succeed

Client Engagement
Provide support for clients by helping them to manage their accounts and products. Focus on each client experience and connect on a personal level to make every interaction meaningful. Connect and refer clients to the right Simplii Financial contacts to enable their financial success.

Problem Solving

Listen, ask questions, and put yourself in the client's shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find solutions.

Product Knowledge

Deeply understand Simplii Financial suite of products and collaborate with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals.

Who You Are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
You're goal oriented. You're motivated by accomplishing your goals and delivering your best to make a difference.
You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.
Values matter to you. You bring your real self to work and you live our values trust, teamwork, and accountability.

What Simplii Financial Offers

At CIBC, your goals are a priority.

We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What CIBC Offers

At CIBC, your goals are a priority.

We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

- We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs