Service Designer - Edmonton

Only for registered members Edmonton, Canada

1 month ago

Job summary

The Province requires a Service Designer to work with 3D on service innovation program review digital transformation projects across the client.

The Service Designer will work as part of cross-functional program review product delivery teams field research user story creation backlog definition refinement sprint planning execution Digital transformation projects review current state services identify future opportunities deliver new services efficient effective affordable The Service Designer will be responsible for activities such as review discovery prioritization prototyping evaluation change management program review digital transformation projects Integration human-centred design methods into program review digital transformation projects Analysis documentation project outcomes efficiency use staff easy access services citizens User employee experience channels mobile web social media phone face-to-face print mail etc identification gaps opportunities solutions Depiction overall end-to-end service journey specific needs opportunities solutions metrics Plan integration specific design development work overall service experience measurement results Co-design development program teams executives front-line staff processes policies effect change management Plan integration new solutions current service operations examining areas impacts migration service delivery policy innovation change management organizational design culture Based user client needs goals priorities opportunities plan delivery user behavioural field research co-design workshops prototype design testing concept testing journey map service blueprint process mapping service prototyping user story mapping creation usability testing performance measurement analysis reporting strategy roadmap documents diagrams Only lawfully authorized work designated country position considered Please note Position start dates duration estimates reduced lengthened based business needs requirements Details employment benefits offered position visit secure website Rose International Equal Opportunity Employer All qualified applicants receive consideration employment regard race color religion age sex sexual orientation gender expression identity national origin arrest conviction records disability veteran status characteristic protected law Positions located San Francisco Los Angeles California administered respective Fair Chance Ordinances If need assistance completing application interview hiring employment process whether due disability please contact HR Department Rose International official agreement ID #132522 effective June 30 2008 U.S. Department Homeland Security U.S. Citizenship Immigration Services Employment Verification Program E-Verify Posting required by OCGA

Job description

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Service Designer - Edmonton

Job summary

Job description

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