Call Center Agent - Montréal, Canada - ARTURUS

ARTURUS
ARTURUS
Verified Company
Montréal, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Job Summary:


As a Call Center Agent / Data Entry specialist for our translation services company, you will be responsible for handling customer inquiries, coordinating translation requests, and accurately entering data into our database.


Responsibilities:


  • Assist clients with inquiries related to translation services, including requesting quotes, placing orders, and providing status updates on projects.
  • Enter project details accurately into the company's database, including client information, project specifications, and linguist assignments.
  • Resolve client complaints and concerns promptly and effectively, escalating issues to management when necessary.
  • Maintain confidentiality of client information and adhere to data protection regulations.

Qualifications:

  • High school diploma or equivalent.
  • Strong attention to detail and accuracy in data entry and recordkeeping.
  • Customerfocused mindset with a commitment to providing exceptional service.
  • Ability to multitask and prioritize tasks effectively in a fastpaced environment.

Job Types:
Full-time, Part-time


Pay:
$22.60-$26.15 per hour

Expected hours: 20 per week


Benefits:


  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off

Schedule:

  • Day shift
  • Evening shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay
  • Commission pay
  • Overtime pay

Education:


  • Secondary School (preferred)

Work Location:
In person
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