Client Service Associate - Halifax, Canada - Scotiabank

Scotiabank

Verified Company

Halifax, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 175925

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Summary:

The Client Service Associate is responsible for providing sales, administrative and operational support to assist Financial Consultants & Portfolio Managers in maintaining high standards for all clients.

Duties & Responsibilities:
(What you will do)

Sales & Service Support:

Provide service and sales support to Financial Consultants and Portfolio Managers including contact management and opportunity management
Respond effectively to all inquiries from current and prospective clients concerning MD products and services
Use your knowledge about products & services to identify opportunities and anticipate client needs
Process trade requests and ensure all regulatory requirements are met
Process documentation requests and input transaction requests as required
Work with other lines of business to arrange mutual client contact strategies
Establish and maintain a client contact plan to ensure all existing clients are contacted regularly and that Financial Consultants and Portfolio Managers inhouse and roadtrip schedules are full.
Respond to last minute requests from advisor during client meetings
Understand how the Bank's risk appetite and risk culture should be considered in daytoday activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of daytoday business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high performance environment and contributes to an inclusive work environment.

Administrative Support:

Maintain a followup system for inquiries, complaints and problem resolution, ensuring that established MD service standards are being met in a timely matter
Provide expertise, support and participate in the research of complex client issues
Completed file preparation for the Financial Consultants and Portfolio Managers in advance of all client meetings, as required
Prepare and process new account documentation as required

Operational Support:

Update database for all client contact, ensuring that all client information and notes are recorded correctly
Maintain monthly compliance related tasks as required
Liaise with accountants and third parties, as required
Prepare business correspondence to clients and third parties
Keep current of marketing initiatives
Participate in shortterm and ongoing projects as required
Provide Reception coverage as required
General office duties as required

Education & Experience:
(What you need)

A university or college graduate, preferably with a business/financial background
Thorough understanding of the financial services industry and rules regarding Estates, Trusts, RESPs, RRSPs/RRIFs, TFSAs and nonregistered investments and applicable taxrelated issues
35 years' experience in the Financial Services industry
Must be IR licensed with IIROC
Working knowledge of CRM2

Competency Requirements:
(What you bring)

Dedication to client service
Strong organizational stills
Strong attention to detail and followthrough skills
Excellent verbal and written communication skills
Demonstrated proactivity and initiative
Ability to work independently
Strong team player
Ability to manage multiple priorities in a fastpaced environment
Ability to effectively manage change
Resultsoriented

Location(s): Canada : Nova Scotia : Halifax || Canada : Nova Scotia : Sydney

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.