Customer Service Coordinator - North York, Canada - Advance Marble & Granite Ltd

Advance Marble & Granite Ltd

Verified Company

North York, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Advance Marble & Granite is looking for a Customer Service Coordinator to join our dynamic team in GTA.

We want someone who is enthusiastic about the role and can always provide a high level of customer service to AMG's clients while striving to achieve business targets through excellent communication.

Our Core Values

Delivering BEST Through Service
Maintaining a Positive Team and Family Spirit
Honest and Transparent Communication
Be Enthusiastic and Determined
Embrace and Drive Change

Why AMG?

Inclusive work culture
Our Flexible Work Policy
We recognize the importance of worklife balance and encourage you to prioritize the balance in yours. We support you both on and off the job
Our unique operation philosophy and avantgarde technology
Excellent career opportunities
We are growing fast and looking for people to join our wonderful team. We recognize our employees for every step they take
A collaborative culture and a workforce filled with good and helpful people. We work like a family. Discover the innovative way and be a part of our journey
A Canadian success story
We're proud to wear the red and white of this beautiful country and show the world what Canada has to offer
Fun and diverse workplace to grow your careerGet together events from Friday lunches, summer picnics, and Christmas parties
Daily management of our inhouse service schedule
Manage efficient geological delivery of service calls
Assist customers with questions, problems, and general information
Investigate and solve site issues
Maintaining relationships with site supervisors on active projects
Ability to troubleshoot issues
Defer client inquiries to appropriate members of the CSR Team
Communicate brand identity and corporate position
Update departmental tracking sheets with accurate messages and data

Essential Requirements

Proven experience as a customer service coordinator
Experience in the Stone Industry is a huge asset
Working knowledge of office equipment, like computers, phones, printers, and fax machines
Proficiency in MS Office (Outlook, Teams, and Excel in particular) is a must.
Excellent time management skills and the ability to prioritize work
Attention to detail and problemsolving skills
Excellent written and verbal communication skills

Preferred Qualifications

At least 2 years of customer service experience

PERKS AND BENEFITS

Salary best in the industry based on level of experience
Continuous learning and training opportunities
Opendoor policy
All tools and equipment to effectively perform duties
Health & Dental benefits after three months

About Us
We are one of GTA's booming construction industry. We opened in 2008 and have forged a reputation as a leader. We supply high-quality stone materials to site supervisors, contract managers and construction VPs. We serve our customers with three principles in mind.