Customer Service Representative - Mississauga, Canada - Acara Solutions

Acara Solutions
Acara Solutions
Verified Company
Mississauga, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.

This is a great opportunity for someone who enjoys helping others and has strong communication skills.


Duties:


  • Provide accurate and timely information to customers regarding products, services, and promotions
  • Assist customers with placing orders, tracking shipments, and resolving any issues or concerns
  • Maintain customer records by updating account information and documenting interactions
  • Analyze customer feedback and provide suggestions for improving our products and services
  • Process returns, exchanges, and refunds according to company policies
  • Collaborate with other departments to resolve customer inquiries or escalate issues as needed
  • Perform data entry tasks to update customer information in the system

Skills:


  • Excellent communication skills in both English and French (bilingual/multilingual)
  • Strong phone etiquette and ability to communicate effectively with customers
  • Ability to analyze customer needs and provide appropriate solutions
  • Proficient in data entry and navigating computer systems
  • Previous experience in customer service or sales is preferred
We offer competitive compensation and benefits packages. Join our team today and make a difference in the lives of our customers


Salary:
$25.00-$27.00 per hour


Benefits:


  • Dental care
  • Extended health care
  • Vision care

Schedule:

  • Monday to Friday

Education:


  • Secondary School (preferred)

Experience:


  • Customer service: 2 years (required)

Language:


  • French (required)

Work Location:
In person
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