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Service Desk Analyst - Toronto, Canada - Insurance Bureau of Canada

Insurance Bureau of Canada

Verified Company

Toronto, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Insurance Bureau of Canada:

Insurance Bureau of Canada (IBC) is the national industry association representing Canada's private home, auto and business insurers. Its member companies make up the vast majority of the property and casualty (P&C) insurance market in Canada.

For more than 50 years, IBC has worked with governments across the country to help make affordable home, auto and business insurance available for all Canadians.

IBC supports the vision of consumers and governments trusting, valuing and supporting the private P&C insurance industry. It champions key issues and helps educate consumers on how best to protect their homes, cars, businesses and properties.

Summary:

Duties and Responsibilities:

Provide over the phone Computer Desktop Support (hardware and software related)
Provide remote support for all users as needed
Build and deploy laptops on site as required including shipping to users remotely from the office
Assist in deploying security updates using GFI Languard and Microsoft SCCM
Assist in desktop installations and upgrades
Resolve error messages that indicate both hardware and/or software problems
Troubleshoot network connectivity problems
Deal with issues on hand held devices: iPhone, Android.
Acknowledge and react/support/resolve desktop related Cyber Security alerts and reported threats and incidents per the Incident Management process
Provide communication channel between the different departments to ensure problem resolution

Experience / Qualifications:

13 years Desktop support laptop builds, inventory management, setting up new users on laptops / phones
General knowledge of networking
13 years experience working with industry standard Service Desk software and a remote desktop tool: call logging, routing and resolution procedures
Microsoft certification, ITIL or similar accreditation a bonus
This position qualifies under the Employee Referral Program._
IBC is committed to providing reasonable accommodations for people with disabilities. Applicants need to make their needs known in advance._
IBC is proud to be an equal opportunity employer. Alongside a commitment to excellence, IBC is also committed to building a diverse working environment with hiring practices that encourage diversity in all its forms, including race, gender, sexual orientation, religion and ethnicity, among others._
Job Type
Contract (6 months)
Location
2235 Sheppard Ave East, Toronto & 777 Bay St, Toronto/Hybrid
Posting Date

Jun 29, 202