Assistant Restaurant Manager - Brantford, Canada - Soul Foods Group

Soul Foods Group

Verified Company

Brantford, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Soul Foods Group of Companies is a family-owned business, established in the UK and expanded into Canada, comprising three global brands, KFC, Starbucks and Taco Bell.

Soul Foods Group has established a highly experienced and capable leadership team with extensive industry experience.

Importantly, we're devoted to our employees around the globe and the unique culture we've built, where pride is infectious and translates to satisfied guests at each of our restaurant locations.

Soul Restaurants Canada comprises of Restaurants including KFC and Taco Bell brands. Individual units vary in size, sales, budgets dependent on location and asset type.

The Assistant Manager will support the Restaurant Manager in overseeing all aspects of the restaurant business. Through coaching, developing, motivating and engaging all in store employees create a culture to be proud of. Through 'beat year ago' mentality you will ensure the continued growth and success of the brand by developing and communicating a breakthrough strategy which delivers outstanding business results

Responsibilities:

Manage Store to achieve sales, profit, people and customer targets, while adhering to company policies, procedures and standards. Achieving consistent results through team management within an increasingly complex restaurant environment.

People - 20%

Responsible for providing leadership in the restaurant recognizing and motivating Shift Managers, and Team Members; coaching and training the team in order to achieve operational excellence
Must consistently demonstrate HWWT2 principles and utilize HWWT2 recognition programs
Ensure Occupational Safety & Health Act, local health and safety codes and company safety / security policies and procedures are met and followed
Assist RGM with recruitment and select qualified, high energy team members while using approved tools and systems
Train and develop Team Members and Shift Managers following the proper training systems and processes
Provide feedback to Team Members and Shift Managers both positive and constructive
Communicate daily and effectively to RGM, Shift Managers and Team Members on the day to day operations of the business, goal setting and expectations
Work closely with RGM in the case of corrective actions or terminations
Assist RGM in conducting Team Member performance reviews
Ensure Team Member files are maintained effectively
Assist RGM in assuring that the ESA is being adhered to at all times
Proactively and consistently manage all instore Employee Relation issues updating RGM, Area Coach and PCL, as appropriate
Role model company policies, procedures and all standards as outlined in the Standards Library to minimize employee relations issues within the restaurant

Customers - 30%

Create a customer focused environment which is appealing to the brand's diverse customer base
Manage all customer complaints in line with company policy, escalating issues to RGM/Area Coach, where appropriate
Achieve an "At Standard" ROCC score quarterly
Assist the RGM in completion of period/quarterly ROCC action plans, completing actions in a timely manner
Regularly review GES reports and assist RGM in communicating results and action plan to achieve targets
Assist RGM in follow up on Customer Service Team Members to ensure GES is a priority and each customers is being communicated to regarding the survey
Utilize relevant company tools (OCL's, deployment chart, cleaning calendar, OPS diary) to ensure the restaurant is consistently achieving the company standards

Sales - 30%

Through exceptional operational standards and a maniacal approach to customer service, consistently seek to maximize the sales in the restaurant. Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets
Actively assist RGM in all new product roll outs and promotions
Ensure complete and timely execution of corporate and local marketing programs
Understand the local competition and assist RGM in increasing visibility within the local community to ensure awareness of any common issues, competitor activity or forthcoming events that may impact the business
Assist RGM with establishing business initiatives
Assist in preparation of all required financial plans/reports and submit them on a timely basis
Develop a strong sales culture within the store, setting clear targets for every shift
Develop a strong Speed with Service culture especially at drivethru.
Assist RGM in accurate sales forecasting to ensure proper deployment for daily sales requirements

Profit - 20%

Analyze sales, labour, inventory and controllables on a continual basis and take corrective action to meet or achieve daily or weekly margins. Discrepancies are fully investigated and reported
Ensure that the correct volume of product is prepared to meet the level of business and the product control sheet/system is accurately maintained
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