Voip Technical Support - Markham, Canada - CriSys Limited

Description

• Visit customer locations for the purpose of deployment, troubleshooting or service migration
• Monitor, analyze, troubleshoot and/or evaluate hardware, software, and other VoIP/Phone network related problems
• Collaborate with vendors to resolve issues, as necessary.
• Troubleshoot VoIP issues including compatibility, performance, and quality of services
• Prepare for upcoming hardware installations by provisioning IP telephony hardware (Sangoma)
• Coordinates number porting activations with carriers, and resellers
• Pretests newly established SIP Trunks and coordinates customer cuts with reseller partners
• Evaluates new equipment, such as IP phones, ATAs and toolsets Protocols & Concepts
• SIP, H.323, MGCP, ISDN (Voice PRI/BRI), Analog Telephony (FXO/FXS), Quality of Service (QoS) and voice quality issues, dialpeers, T.38, fax over IP, TCP/IP, and fundamental routing & switching knowledge

• Degree/Diploma in computer science or information technology is preferred

• Strong understanding of Asterisk administration, VoIP and Softphone implementation and support
• Experience with Sangoma products (PBXact/FreePBX/Gateway, Session Border Controllers)
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows and Linux (RHEL)
• Certification in Microsoft or Linux is advantageous.
• Working understanding of SQL and relational databases (MySQL)
• Strong communication and customer service skills
• Attention to detail and good problemsolving skills.
• Excellent interpersonal skills.
• Strong Teamwork skills with good conflict management skills include diplomacy, empathy, negotiation, assertiveness and compromise
• Good written and verbal communication.
• A valid driver's license with a clean driving record
• Ability to work a flexible and rotating work schedule, including evenings, weekends, and occasional overnights as well as oncalls
• Ability to multitask and operate independently, with the decisionmaking skills needed to tackle potentially highstress situations

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Onsite parking
• Work from home

• Monday to Friday
• Weekend availability

• Markham, ON: reliably commute or plan to relocate before starting work (required)

• VoIP: 3 years (required)

• Driving Licence (preferred)