Technical Analyst - Toronto, Canada - Sapiens

Sapiens

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Technical Analyst:

Req ID: Location: Toronto, CA
Role: Technical Analyst

Location:
Remote

About Sapiens:

Sapiens International Corporation (NASDAQ and

TASE:
SPNS) empowers the financial sector, with a focus on insurance, to transform and become digital, innovative, and agile.

Backed by 40 years of industry expertise, Sapiens offers a complete insurance platform, with pre-integrated, low-code solutions and a cloud-first approach that accelerates customers' digital transformation.

Serving more than 600 customers in 30 countries, Sapiens offers insurers across Property & Casualty, Workers' Compensation and Life markets the most comprehensive set of solutions, from core to complementary, including Reinsurance, Financial & Compliance, Data & Analytics, Digital, and Decision Management.

Sapiens' team of more than 5,000 employees operates through our offices in North America, the UK, EMEA and Asia Pacific.

Job Summary:

The Technical Analyst operates under limited supervision working on product implementation and integration projects.

Depending on specific project needs, this individual will assist on data conversion projects for new CoreSuite implementations as well as conduct business process analysis, needs assessments, and preliminary cost/benefits analysis to align technology solutions with business initiatives.

For data conversion projects, the Technical Analyst is responsible for working on the implementation aspects of the conversion process including conversion setup, maintaining and running load programs, testing, and reconciliation.

The Technical Analyst is accountable for understanding the business environment and processes to be able to derive practical business-system solutions as related to the specific goals of the project.

The Technical Analyst must ensure that all aspects of the business need or problem are correctly reflected in the solution developed by the solutions team.

The development and quality assurance teams will rely on the judgment and expertise of the Technical Analyst for all business process-related questions arising from the development work and subsequent testing.

Responsibilities:

Uses sound judgment and experience to solve moderately complex business process problems or to propose solutions for these problems to Sapiens management and to clients
Applies industry knowledge and expertise to guide client in business and process decisions
Provide technical analysis to clients, third parties, and various bureaus/external vendors.
Troubleshoot and resolve technical issues related to the core system
Conduct initial and ongoing setups of technical configurations
Map billing to client GL accounts and document required configurations to financials
Leads business process analysis, needs assessments and preliminary cost/benefits analysis to align IT solutions with business initiatives
Provide advice to internal and external software development personnel.
Defines and documents clear and concise business requirements that describe business scenarios and processes in language understandable to both technical and domain stakeholders
Assist clients with running, configuring, and troubleshooting batch issues and respond to clients on functionality and technical details.
Develops and maintains conversion load programs
Develops and maintains validation processes to ensure conversion accuracy
Work directly with clients to perform analysis, configuration and implementation of the conversion process and routines.
Documents process and procedures and maintains existing conversion documentation.
Works with development and quality assurance teams to ensure a technically sound solution.
Provides input to and review of estimates at each phase of a project
Produces output documentation and provides guidance to users as appropriate
Performs analyst work related to more technical items such as interfaces and batch
Able to write simple database queries and update scripts to assist with more complex configuration, issue analysis and troubleshooting
Works as the liaison between client stakeholders, project team members, software engineers and quality assurance personnel
Facilitates or participates in periodic sales support: demonstrations, preparation of RFP response, gap analysis studies
Perform other duties as required.

Years of Experience:

3+ years of data conversion experience

Skills and Knowledge:

Excellent interpersonal, verbal, written and presentation skills
Ability to set, drive and achieve deliverables
Strong facilitation skills
Strong domain expertise in functional areas and lines of business relevant to Sapiens strategy such as workers comp claims and underwriting is desired.
Strong knowledge of Use Case modelling
A strong knowledge of the Workers Compensation insurance industry is desired.
Working knowledge of business modelling, requirements, and analysis & design disciplines of o