Team Leader/caseworker - Ottawa, Canada - John Howard Society of Ottawa

John Howard Society of Ottawa

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Title:
Team Lead/ Case Worker Full Time**
Location(s):Carling Supportive Housing

Salary:
$44, ,289 per annum based on work experience

Hours: 35 Fulltime Hours (70Hours Bi-weekly)

Employer:
John Howard Society of Ottawa

Closing Date:
February 28th, 2023 3:00pm

About the environment:

Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focussed on creating a caring environment for both clients, and staff.

At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential.

JHS Ottawa will provide permanent new employees access to a benefit plan, four weeks vacation annually, a Defined Contribution Pension Plan after eligibility waiting period, and opportunities for continual learning and development.

About who we support:

Our employees are supporting a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic and cultural backgrounds who are representative of our broader community.

We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative and evidence-informed approaches.

About the role:
This is an exciting role that requires excellent leadership and passion for building safe and resilient communities.

John Howard's Carling Supportive Housing Program is 40 units for men, woman and gender diverse individuals who have been experiencing chronic homelessness.

The program provides semi-independent accommodation and support to individuals age 18 and over.

As a Team Lead your role will be to help foster a community of inclusion, safety, and belonging for residents while supporting the team with the implementation of care plans, recreational activities, daily programming, and other engagement opportunities.

Under the management of the Residential Coordinator, the Team Lead position will be essential in providing additional supervision to both support workers and case management.

Responsibilities:

Supervision and Leadership Responsibilities

Provide direct supervision of Carling Residence support workers and caseworkers during shift
First point of contact for providing training/coaching on individual service plans, and implementation of site protocols and frameworks
Resolve conflicts among team members and solve problems on shift
Communicate performance concerns to management

Clinical/Casework Responsibilities

Complete standardized assessments (e.g. SPDAT) to evaluate the resident's need areas, and to develop and implement an intervention plan to address those areas of need
Work with a clientfocused, case management approach to foster housing stability
Understand individuals that struggle with addictions, aggression, criminality, physical and mental health issues
Competency using various data collection and case management software
Establish achievable, time specific goals with the client, and identify intermediate targets for change
Provide structured individual counselling with clients on caseload a minimum of once per week in their apartments as per Housing First best practices
Maintain knowledge of and assist clients with referrals to appropriate community service agencies
Prepare and attend all clinical supervision sessions as required
Maintain professional development through participation in relevant training, participation in supervision and through counselor development plans

Program/Building Responsibilities

Intervene and provide support to client crises and basic needs
Adhere to all security and/or safety protocols associated with Carling
Attend staff meetings as required
Facilitate excellent collaborative relationships with program colleagues and provide coverage when required
Assist in maintaining a positive environment for clients and colleagues
Actively communicate with SW to support client and building safety
Participate in the residence oncall rotation, adhering to the relevant policy and procedures
Perform other duties as may be occasionally requested

Report Writing/ Administrative

Maintain client master files by affixing assessment and intervention plan, discharge reports, statistical forms, and any relevant internal or external documentation
Ensure client file notes are maintained on the client information management system
Produce additional written reports and records as required
Produce all documentation associated with program research and evaluation within deadlines
University Degree/College Diploma in a Social Services program
Minimum two (2) years working with homeless population in a case management role
Minimum 1 year working in a supervisory role
Experience in housing/residential setting
Experience working in a Harm