Enterprise Customer Success Manager - Toronto - LTV

    LTV
    LTV Toronto

    1 week ago

    Description

    Enterprise Customer Success Manager - Key Accounts


    Join to apply for the Enterprise Customer Success Manager - Key Accounts role at

    At , we're redefining customer engagement for e-commerce brands by empowering them with their own AI-powered ambassadors to deliver hyper-personalized Email and SMS interactions at an unprecedented scale. Our platform enables brands to communicate with their audience in a natural and contextually relevant manner, driving higher engagement and conversion rates. While increasing LTV and driving measurable growth, we help brands stay focused on what matters most – the customer.

    Why join us? We're a fast-moving team building a high-growth company that's transforming the e‑commerce industry. As an early team member, you'll play a key role in shaping both our product and the future of e‑commerce, with the opportunity to grow alongside us.

    What you'll do


    As our Enterprise CSM, you'll own the relationships with our largest e-commerce brands—think Backcountry, Fabletics, J. Jill and others—and serve as a strategic advisor to help them reinvent their email marketing from the ground up. You'll partner closely with our product, AI, and strategy teams to help brands implement and scale AI-first, high-performance retention workflows.

    • Own a portfolio of our highest-value clients across DTC and omni-channel e‑commerce
    • Drive onboarding, implementation, and long-term success with 's platform
    • Partner with clients to build efficient, AI-enhanced email strategies that 10x output with minimal operator input
    • Analyze performance and optimize for higher engagement, conversions, and Revenue per Send
    • Educate clients on best practices, cutting-edge workflows, and what's working across our customer base
    • Gather feedback and act as the internal voice of the customer – informing product, features, and go-to-market strategy
    • Deliver proactive support, strategic check‑ins, and high‑touch communication that reinforces 's value
    • Help build scalable systems, playbooks, and tooling for success as we grow the CS org

    What we're looking for (ideally)

    • 3–5+ years experience in Customer Success, Account Management, or Strategy roles at e‑commerce SaaS or MarTech companies
    • Deep familiarity with e‑commerce retention channels, especially email (Klaviyo, Postscript, Attentive, etc.)
    • Experience working with large‑scale DTC brands ($50 M–$500 M+ GMV)
    • Understanding of AI/automation trends in marketing – comfortable helping brands evolve from legacy workflows
    • An AI‑first operator – your default instinct is to use AI to solve problems, streamline workflows, and unlock leverage at scale
    • Analytical mindset – you can read performance data, identify opportunities, and communicate insights clearly
    • Excellent communication skills – you're comfortable advising VP/C‑suite clients and leading strategy calls
    • Strong ownership mentality with a bias for action and continual optimization

    Compensation + Benefits

    • Base depends on the individual but we reward A players
    • Equity included

    If you're curious, ambitious, and hungry to build something big, feel free to email our founder directly – we'd love to hear from you.

    Referrals increase your chances of interviewing at by 2X.

    Get notified about new Customer Success Manager jobs in Toronto, Ontario, Canada.


    #J-18808-Ljbffr

  • Customer Success Manager

    1 month ago

    Only for registered members Toronto, Ontario

    En tant que Responsable du Succès Client chez Hootsuite, vous serez chargé(e) de gérer un portefeuille de clients stratégiques. Vous collaborerez avec les équipes internes pour assurer une intégration fluide des clients et leur fournir les ressources nécessaires à l'atteinte de l ...

  • Customer Success Manager

    1 month ago

    Only for registered members Toronto

    Nous recherchons un Responsable du Succès Client pour gérer un portefeuille de clients stratégiques. Au sein de l'équipe Customer Success de Hootsuite, vous collaborerez avec les équipes internes pour assurer une intégration fluide des clients et leur fournir les ressources néces ...

  • Customer Success Manager

    1 month ago

    Only for registered members Toronto $63,800 - $76,600 (CAD)

    We're looking for a Customer Success Manager to manage a select portfolio of customers. · Version française disponible ci-bas. · Nous recherchons un Responsable du Succès Client pour gérer un portefeuille de clients stratégiques. · ...

  • Customer Success Manager, SME

    2 weeks ago

    Only for registered members Toronto, Ontario

    Conseiller aux PME basée à Montréal ou Toronto est chargée de générer des revenus, conserver les comptes marchands existants et maintenir une excellente relation en établissant des relations et en fournissant un service à la clientèle de qualité supérieure pour les petites et moy ...

  • Customer Success Manager

    1 month ago

    Only for registered members Greater Toronto Area, ON

    A&R Solutions is seeking our first Customer Success Manager (CSM) to establish and lead a new Customer Success function within the organization. · ...

  • Customer Success Manager

    2 weeks ago

    Only for registered members Toronto, ON Remote job

    About BookJane is an award-winning AI-powered workforce optimization platform built for healthcare. We help organizations solve staffing challenges reduce costs and give time back to the people who care for others Our technology supports healthcare teams around the world from exe ...

  • Customer Success Manager

    2 weeks ago

    Only for registered members Toronto, ON Remote job

    We're looking for our next Customer Success Manager to join our growing team. · This remote-first role offers a dynamic, varied day-to-day and significant opportunity for impact and growth. · The successful candidate must be based in the Greater Toronto Area to support occasional ...

  • Customer Success Manager

    1 week ago

    Only for registered members Toronto, ON

    · ...

  • Manager, Pro Success

    1 month ago

    Only for registered members Toronto, ON Remote job

    Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. · ...

  • Customer Success Manager

    1 month ago

    Only for registered members Toronto, ON Remote job

    +Cira Apps Limited es una compañía SaaS que ofrece soluciones para mejorar la productividad del Office 365 para usuarios de iPhone y Android empresariales. CiraSync, su producto insignia, se utiliza por más de 12,000 empresas para brindar ganancias de productividad e ahorro de co ...

  • Customer Success Manager

    1 month ago

    Only for registered members Toronto, ON

    We are hiring to make water better.About Klir We believe the future of water is generative built on connected data clear workflows and operational continuity. Klir is the Operational Data Hub that unifies sampling monitoring permits backflow and reuse into one connected view of t ...

  • Customer Success Manager

    1 month ago

    Only for registered members Toronto, ON

    We believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. · About the role: · We're seeking an experienced Customer Success Manager to join our Customer Success team in our Toronto office. As a Customer Suc ...

  • Customer Success Manager

    3 weeks ago

    Only for registered members Toronto, ON Remote job

    +Cin7 is expanding very quickly with a mission to empower product sellers to thrive by making selling as easy as buying. · +Build strong, consultative relationships with customers, · Manage high volume SaaS book of business serving our strategic accounts, · ...

  • Customer Success Manager

    4 weeks ago

    Only for registered members Toronto, ON

    Corporate Traveller is one of Flight Centre Travel Group's most successful brands globally making corporate travel simpler faster easier for customers. · ...

  • Client Success Manager

    3 weeks ago

    Only for registered members Toronto, ON Remote job

    We're building a Customer Success function designed to deliver operational excellence at scale. We're now looking for a Customer Success Manager who will ensure our programs run flawlessly day-to-day — providing the foundation for long-term client trust and retention. · Own the d ...

  • Partner Success Manager

    1 month ago

    Only for registered members Toronto, ON

    We are currently seeking a Partner Success Manager to join our Channel team This role will be based in Toronto, Vancouver or Calgary and will support our US based partners. · We are transforming the legal experience for all by bettering the lives of legal professionals while incr ...

  • Customer Success Manager

    1 month ago

    Only for registered members Toronto, ON

    We are seeking a proactive and strategic Customer Success Manager (CSM) to support and grow our customer relationships across the North America, Europe and Middle East regions. · We will ensure customers derive maximum value from our solutions, drive product adoption, champion vo ...

  • Manager of Customer Success

    3 days ago

    Only for registered members Toronto, ON

    As a Manager of Customer Success you will lead and inspire a team of Customer Success Engineers managing a proactive customer-results-focused motion. · ...

  • Customer Success Manager

    1 month ago

    Only for registered members Greater Toronto Area

    We are looking to add an Enterprise Customer Success Manager to our growing team. This role will be responsible for providing proactive and strategic guidance on optimal usage of enterprise offerings. · ...

  • Customer Success Manager

    1 month ago

    Only for registered members Toronto, Ontario

    +Job summary · This role involves managing a portfolio of post-implementation customers to ensure they continue to adopt Klir, see value from the platform, and remain successful over time.+ResponsibilitiesOwn and manage a book of 25–40 post-implementation customers · Segment cust ...

  • Customer Success Manager

    1 month ago

    Only for registered members Toronto, Ontario Remote job

    Xello está buscando un Gerente de Éxito del Cliente (contrato de 18 meses). El candidato debe creer que la sucesión depende del éxito de los clientes. Debe tener habilidades interpersonales y planificación estratégica para cultivar y mantener relaciones fuertes con nuevos y exist ...

Jobs
>
Enterprise customer success manager
>
Jobs for Enterprise customer success manager in Toronto