Technical Writer - Toronto, Canada - Esolutions

Esolutions
Esolutions
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Technical Writer/Training Specialist

  • Producing highquality documentation that is appropriate for its intended audience
  • Working with internal teams on product and documentation requirements
  • Writing easytounderstand user interface text, online help and developer guides

Essential Responsibilities/Duties:


  • Work with internal teams to obtain an indepth understanding of the product and the documentation requirements
  • Produce highquality documentation that meets applicable standards and is appropriate for its intended audience
  • Analyze existing and potential content, focusing on reuse and singlesourcing opportunities
  • Assist in review of confluence pages, streamline existing pagesComplete analysis of gaps amongst confluence pages
Reduce duplications of data amongst pages
Update all pages to current state, example : ensure all Avekas references are removed

  • Assist in review of Snowflake folder structure and data contentRemove stale information no longer required
Update existing data to current standards
-
Develop Snowflake services pageReview/Develop service now templates

Describes available servicesInclude links to training documentation

Create new training documentation to assist team membersHost KT session when required to provide training
Survey L2, L3 teams to determine additional training requirements

  • Review servicenow, jira tickets and merge request for completeness and develop training material when required to help improve distribution of information amongst teams
  • Create and maintain the information architecture

Required Skills/Abilities:


  • Excellent verbal and written communication skills.
  • Excellent writing and grammatical skills.
  • Excellent organizational skills and attention to detail.
  • Ability to present complex data in clear, concise text.
  • Ability to meet deadlines and to work independently.
  • Ability to edit and proofread work of colleagues.
  • Proficient with Microsoft Office Suite or related software.

Education and Experience
Bachelor's degree in English, Technical Writing, or related field required.

Three years of related experience required


Salary:
$100,000.00-$110,000.00 per year


Benefits:


  • Life insurance

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Toronto, ON: reliably commute or plan to relocate before starting work (required)

Experience:

- technical writing: 5 years (preferred)


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