Network Operations Analyst - Waterloo, Canada - Sun Life

Sun Life

Verified Company

Waterloo, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

The Enterprise Network Services group provides networking infrastructure services for Sun Life Financial's Local and Wide area network, including devices and services such as: Firewalls, Proxy and content filtering, Load Balancing, ISP provisioning, Physical and Logical Network Design, Wireless LAN, Remote access (VPN), VoIP, IP Address Management, Routers & Switches.

What will you do?

Be part of a team that supports 1st level issues for the SLF network infrastructure
Accept user requests, triage and analyze them, then complete or assign as Handle incidents and problems per ITIL model
Follow ITIL model for any changes required to network devices
Use hardware and software knowledge to ensure solutions integrate well into existing environment
Work with Operations Command Centre for any Incident tickets transferred to our group, and ensure MOPs are accurate
Work with 2nd and 3rd level teams to ensure documentation is accurate
Be flexible in managing workday across a multisite location (some travel possible between Toronto, Waterloo, and Wellesley)
Use projectplanning skills to complete assigned tasks on time and on budget
Consult with internal and external clients to determine requirements for successful project deliverables
Act as an interface and provide advice and backup to other analysts and network support personnel
Work with external vendors and service providers as required
Work with other infrastructure teams to ensure services are operational for our clients
Some overtime (outside regular business hours) may be required

What will you need to succeed?

Experience in supporting network devices
Knowledge of TCP/IP and related protocols
Knowledge of LAN / WAN technologies/platformsrouters / switches / analyzers / routing protocols / network management
Knowledge of DNS / DHCP Knowledge of Load Balancing, Proxy and content filtering, VPN gateways, Firewalls
Computer Science, Math or Engineering degree / diploma
Certified in Industry recognized certifications such as Cisco's CCENT/CCT, CCNA
Understanding of Cabling types and etiquette

Special Requirements:

In our Canadian offices, there will be a requirement for Government Security Clearance

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.

Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

58,700/ ,900/93 900

Job Category:

IT - Technology Services

Posting End Date:

20/03/2023