Guest Service Manager - Revelstoke, Canada - Premier Visa and Immigration Services Ltd.

Premier Visa and Immigration Services Ltd.

Verified Company

Revelstoke, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Support General Manager with all aspects of the lodge and property operations for the winter as well as summer guest programs

Lead, hire, train and manage the lodge team in all things related to rooms, breakfast, apres and transfers, opening and closing duties as well as wellness facility upkeep
Ensure staff is trained in using the systems and make them aware of standards as well as ensuring the standards are being followed
Develop and establish standard operating procedures (SOPs) and create lodge checklists on our inhouse PMS, ensure these are followed
Take initiative to further the product by questioning operational norms, proposing solutions, and striving to innovate and streamline the operation
Provide meaningful leadership within the Team
Work hand in hand with the restaurant manager to create a wholesome working environment

Responsibilities

Lead the lodge staff by example and support them whenever necessary
Be creative with apres settings and come up with new experiences on a regular basis
Manage the guest experience by working externally with clients and internally with the operations teams
Assist with recruiting, hiring, coaching and terminating staff in accordance with the General Manager
Performing staff reviews, creating schedules and managing staff payroll
Create, implement and update training manuals and checklists for SOPs
Lead training on guest service procedures to all staff; emphasizing accountability and importance of standard
Facilitate clear communication between all departments and be proactive to continuously improve internal communication practices
Assist the lodge team in delivering full experience stays by executing daily itineraries and handling reservations, activity logistics, transportation schedules and town activities
Take charge of guest communication, requests and/or other items in support of the Experience Managers
Track and order all guest special requests (i.e. liquor, amenities, food, etc.) and ensure all facilities are set up to guest needs
Manage inventory of lodge amenities, cleaning items, lodge specific F&B and retail
Control, monitor, and report credit card expenses that support buildings and operations.
Approve all property specific vendor invoices and submit to accounting in a timely manner.
Any other duties that may be assigned.