Technical Support Coordinator - Richmond Hill, Canada - Amico

Amico
Amico
Verified Company
Richmond Hill, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Technical Support Coordinator (Product Support)
Amico Group of Companies


Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading manufacturer of Medical Equipment with 7 manufacturing facilities employing over 700 people across North America.


We offer many opportunities for advancement within the Amico Group of Companies, along with a comprehensive benefit package, employer paid vacation, management approved tuition reimbursement and an employee referral program.


We are currently seeking a qualified mechanical engineer to identify problems, plan and execute a solution for issues on existing medical air and vacuum systems.


Responsibilities include, but are not limited to:

  • Support product line with records of reoccurring issues
  • Assist customer over the phone to determine the origin of an issue
  • Create RGA documents for service calls
  • Provide guidance in claims on warranty
  • Provide quotations to customers for out of warranty service calls
  • Create Service documentations for product
  • Work closely with Engineering and Installation/Service Team to schedule and resolve issues at customer site.
  • Track service calls to ensure timely resolution
  • Generate RGA reports alongside quality control manager
  • Provide feedback to engineering for product improvement

Job Requirements:


  • Sound engineering skills
  • Ability to think abstractly and solve problems creatively
  • Attention to detail
  • Willing to learn new product design
  • Ability to work independently with mínimal supervision
  • Team leadership when completing projects
  • Fluent English is a must
  • Ability to travel to sites within Canada if needed

Required Qualifications:


  • Post-Secondary Education in Engineering, Engineering Technology, Mechanical, Electrical or Technician
  • Engineering experience in a related position
  • Working knowledge of electronics and electrical measurement equipment. i.e. Multimeter, etc a must
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